Government Account Manager – US DOD

Avaya

. Develop and execute strategic account plans to achieve revenue targets across assigned Department of Defense accounts, focusing on U.S.

Posted 10/27/2026full-timeRemote • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in strategic account management and sales within the Department of Defense, focusing on U.S. Army customers. Proficient in navigating federal procurement processes and developing solutions aligned with modernization initiatives and cybersecurity requirements.

Highest-signal resume keywords

10+ Years CX/UC/CC Technology Sales ExperienceStrong Understanding Of FAR/DFARSExperience Selling Enterprise Communications SolutionsExisting Relationships Within U.S. Army And DoDActive U.S. Secret Security Clearance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Strategic Account PlanningSales Pipeline ManagementOpportunity IdentificationComplex Sales PursuitsCybersecurity RequirementsFedRAMP IL2 And IL4 KnowledgeUnified CommunicationsContact Center SolutionsCloud NetworkingMission-Critical Communications

Soft Skills

Exceptional Communication SkillsNegotiation SkillsPresentation SkillsSelf-MotivatedHighly Collaborative

Tools & Technologies

CRM ToolsAvaya Infinity PlatformCloud Voice SolutionsCollaboration SolutionsFederal Procurement Systems

Certifications & Qualifications

Active U.S. Secret Security ClearanceBachelor's Degree Or Equivalent Experience

Industry Keywords

Department Of DefenseU.S. ArmyDefense OrganizationsFederal GovernmentAcquisition ProgramsModernization InitiativesTechnology Procurement StrategiesPrime ContractorsSystems IntegratorsChannel Partners

Tech Stack

Tools & technologies

CloudCyber Security

About the role

Key responsibilities & impact

Develop and execute strategic account plans to achieve revenue targets across assigned Department of Defense accounts, focusing on U.S. Army customers and related defense organizations
Build and maintain trusted relationships with senior leaders across the U.S. Army, Program Executive Offices, acquisition organizations, Army CIO/G-6, NETCOM, defense agencies, and industry partners
Identify, qualify, and close new business opportunities while expanding Avaya's footprint within existing DoD and Army accounts
Position Avaya's secure communications portfolio, including FedRAMP IL2 and IL4 cloud voice, Unified Communications, Contact Center, and collaboration solutions
Navigate complex federal procurement processes, including FAR/DFARS requirements and applicable contract vehicles
Collaborate with Solution Engineering, Product Management, Contracts, Legal, Marketing, Customer Success, and Avaya's partner ecosystem to develop customer solutions
Develop account strategies aligned with Army and Department of Defense modernization initiatives, digital transformation, and mission objectives
Maintain accurate sales pipelines, opportunity forecasts, and executive account reviews using CRM tools
Develop relationships with prime contractors, systems integrators, and channel partners supporting Army and Department of Defense programs
Develop opportunities aligned with Army and DoD modernization priorities, budget cycles, acquisition strategies, and technology refresh initiatives
Lead complex, multi-stakeholder sales pursuits from opportunity identification through contract award and deployment
Represent Avaya at Army, Department of Defense, and federal industry conferences, customer engagements, and technology events
Stay current on Army modernization priorities, federal technology initiatives, cybersecurity requirements, FedRAMP, Zero Trust, and evolving Department of Defense mission requirements
Avaya helps large organizations and government agencies forge secure connections through enterprise communications software and the Avaya Infinity platform

Requirements

What you’ll need

10+ years of successful CX/UC/CC technology sales experience supporting the U.S. Federal Government, with significant experience selling into the Department of Defense, U.S. Army, or other defense organizations
Demonstrated success managing complex, strategic Army and Department of Defense accounts and consistently exceeding sales objectives
Existing relationships within the U.S. Army, Department of Defense, defense agencies, federal systems integrators, or strategic defense contractors are strongly preferred
Experience selling enterprise communications, Unified Communications, Contact Center, CCaaS, cloud, networking, cybersecurity, or mission-critical communications solutions
Working knowledge of FedRAMP cloud environments, including IL2 and IL4, is strongly preferred
Experience supporting DoD acquisition programs, modernization initiatives, and technology procurement strategies
Strong understanding of FAR, DFARS, federal procurement processes, and government contract vehicles such as GSA MAS, NASA SEWP, and other acquisition vehicles
Demonstrated success collaborating with federal systems integrators, channel partners, and prime contractors to develop and close complex opportunities
Strong executive presence with exceptional communication, negotiation, presentation, and strategic account planning skills
Self-motivated, highly collaborative, and driven to deliver measurable customer outcomes
Ability to travel as required
Remote role can be based anywhere in the Midwest, Northeast, New England or Southeast
Active U.S. Secret security clearance or the ability to obtain and maintain one is preferred
Bachelor's degree or equivalent experience
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

Benefits

Comp & perks

Avaya supports employee growth and contributions
Equal Opportunity employer
Ability to travel as required to support customer engagements, industry events, and executive meetings
U.S. Federal Contractor employment environment