Principal Product Manager – AI & Platform Innovation

Avaya

. Identify and evaluate new product and platform opportunities .

Posted 10/26/2026full-timeRemote • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong product management capabilities with a focus on AI and enterprise platforms, including experience in customer validation, product launch, and go-to-market strategies. Possesses a builder mentality and the ability to navigate ambiguous environments while collaborating effectively with engineering teams and stakeholders.

Highest-signal resume keywords

Product Management ExperienceAI Technologies KnowledgeCloud Platforms UnderstandingCustomer Engagement SkillsGo-To-Market Strategy Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product Requirements DefinitionPrototypingCustomer ValidationPricing StrategyAPIsEnterprise SoftwareGenerative AIConversational AIReal-Time TechnologiesDeveloper Platforms

Soft Skills

Strong Communication SkillsBuilder MentalityCommercial Instincts

Tools & Technologies

Cloud ServicesCCaaSCPaaSAI PlatformsEnterprise SaaS

Industry Keywords

Enterprise CommunicationsEcosystem PartnershipsValue PropositionsCustomer ExperienceEmerging AI Technologies

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Identify and evaluate new product and platform opportunities
Conduct customer and partner discovery to understand unmet needs and validate product hypotheses
Turn early ideas into product concepts, prototypes, and experiments
Collaborate with Engineering and Architecture to understand technical possibilities and tradeoffs
Define product requirements and prioritize initial capabilities
Develop points of view on target customers, use cases, and value propositions
Identify value creation opportunities across AI, platform, and developer technologies
Explore applications of emerging AI technologies and agentic experiences to enterprise communications and customer experience
Identify integration and distribution opportunities with ecosystem and technology partners
Develop pricing, packaging, and go-to-market hypotheses
Define measures for adoption, usage, customer value, and commercial success
Take validated concepts toward scalable products and services

Requirements

What you’ll need

7–10 years of experience
Bachelor's degree or equivalent experience
Strong product management experience with AI, enterprise platforms, developer products, APIs, cloud services, communications technology, or adjacent areas
Demonstrated experience taking new products from concept through customer validation and launch
Builder mentality and comfort operating in ambiguous environments
Strong understanding of cloud platforms, APIs, and modern enterprise software
Working knowledge of modern AI technologies, including generative AI and AI agents
Strong commercial instincts and ability to connect technical capabilities with real customer problems
Experience working closely with engineering teams on technically sophisticated products
Ability to engage with customers, developers, partners, and executives
Experience with product positioning, pricing, packaging, or go-to-market strategy
Strong written and verbal communication skills
Experience with enterprise communications, CCaaS, CPaaS, conversational AI, real-time technologies, developer platforms, AI platforms, or enterprise SaaS would be particularly valuable
Experience incubating a new product or business inside an established organization would be useful
Currently authorized to work in the United States without visa sponsorship now or in the future

Benefits

Comp & perks

Total compensation opportunity up to $213,000, inclusive of base salary and bonus
Equal treatment and employment opportunity
Growth support and a community that values contributions