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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in technical sales leadership, developing complex technical solutions, and maintaining deep technical knowledge across multiple products. Proven ability to drive customer engagement, deliver effective training, and support partner relationships.
Highest-signal resume keywords
Technical Sales LeadershipComplex Technical Solutions DevelopmentCustomer EngagementPartner TrainingCommunication System Architectures
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical Account PlanningDiscovery ActivitiesDemos and Proofs-of-ConceptInfrastructure CreationRoadmap AdoptionImplementation ExperienceOperational BackgroundSolutions Specialization
Soft Skills
Effective CommunicationNetworkingKnowledge Transfer
Tools & Technologies
Office Technology
Certifications & Qualifications
Microsoft CertificationCisco CertificationGenesys Certification
Industry Keywords
Communication SystemsTechnical SalesCustomer AcquisitionPartner Engagement
About the role
Key responsibilities & impact- Serve as technical lead and direct all technical sales activities for customers or partners in assigned territory or accounts
- Align technical resources to support customer engagement with partners
- Lead development of formal technical account plans and proposals
- Conduct discovery activities and translate customer needs into complex technical solutions
- Articulate unique value and drive sales to technical closure
- Deliver demos, trials, proofs-of-concept and post-sales diagnostic support
- Create infrastructure for partner-delivered demos, trials and proofs-of-concept
- Author roadmap adoption and enablement plans based on partner business plan requirements
- Liaise with Avaya to ensure customer and partner feedback informs product and process improvements
- Lead knowledge-transfer sessions for customers and partners
- Train partner sales engineers
- Prospect, network and research to identify and acquire new customers for acquisition accounts
- Maintain deep technical expertise across multiple products and solutions, including at least one solution specialization
Requirements
What you’ll need- 5+ years of experience
- Bachelor degree or equivalent experience in Computer Science or Electrical Engineering
- Must maintain all relevant certifications
- Multiple industry and vendor certifications such as Microsoft, Cisco or Genesys
- In-depth experience in the solutions supported by this role preferred
- Experience with large scale or complex communication system architectures, customers, partners and implementations preferred
- Implementation and operational background required
- Ability to communicate and use office technology effectively
Benefits
Comp & perks- Equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other protected characteristic