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Avaya

Senior Director, Services Success

Avaya

. Own the narrative and commercial strategy to drive new business with emerging channel partners globally .

Posted 11/2/2026full-timeRemote • United StatesSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in SaaS, CCaaS, and CX sales, with a strong focus on developing strategic partnerships and driving revenue growth. Proven ability to lead high-level discussions and deliver compelling product demonstrations to C-level executives.

Highest-signal resume keywords
SaaS Sales ExperienceCCaaS Sales ExperienceStrategic Partnership DevelopmentExceptional Communication SkillsProven Sales Target Achievement

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Presentation SkillsWhiteboarding SkillsExecutive Advisory Skills
Industry Keywords
Commercial StrategyCustomer Experience (CX)Unified Communications as a Service (UCaaS)Competitive Landscape KnowledgeIntegration DiscussionsCo-SellingRevenue GrowthTransition StrategiesStrategic Transformation InitiativesGlobal Travel

About the role

Key responsibilities & impact
  • Own the narrative and commercial strategy to drive new business with emerging channel partners globally
  • Lead discussions on integrations, co-selling, ROI, and commercial value for high-value partnerships
  • Develop transition strategies for customers migrating from legacy environments
  • Build roadmaps for modern CX partnerships while ensuring compliance and revenue growth
  • Partner with engineering to deliver product demonstrations and proofs of concept showcasing integrations
  • Maintain expert-level knowledge of the CCaaS competitive landscape
  • Articulate Avaya’s competitive differentiation
  • Lead strategic transformation initiatives for customers and partners
  • Serve as a trusted executive advisor and commercial architect
  • Join Avaya’s Channel Sales Leadership Team

Requirements

What you’ll need
  • 12–15 years of experience
  • SaaS/CCaaS/CX/UCaaS sales experience
  • Strong preference for developing, growing, and leading key partner alliance business
  • Proven history of managing strategic and emerging partners
  • Exceptional communication, presentation, and whiteboarding skills
  • Ability to lead strategic, value-focused discussions with C-level audiences
  • Demonstrated history of hitting and exceeding sales targets
  • Ability to travel globally as required to achieve sales plans
  • Undergraduate or graduate degree, or equivalent experience
  • Currently authorized to work in the United States without visa sponsorship now or in the future
  • Ability to communicate and use office technology effectively

Benefits

Comp & perks
  • Equal Opportunity employer
  • U.S. Federal Contractor
  • Commitment to equality and equal treatment
  • Support for employee growth
  • Remote/virtual work arrangement