Client Experience Coordinator

Aveanna Healthcare

. Assist AveannaCare users, including participants, clients, care providers, and reimbursement recipients .

Posted 9/16/2026full-timeRemote • Iowa • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical and organizational skills to efficiently manage payroll, customer service, and data processing tasks within AveannaCare. Proficient in professional communication and conflict resolution, with the ability to thrive in a fast-paced environment.

Highest-signal resume keywords

Payroll ExperienceCustomer Service ExperienceAnalytical SkillsBilingual in SpanishIntermediate Computer Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Payroll ProcessingData AnalysisSQL ReportingAttendance ManagementData Importing

Soft Skills

Interpersonal SkillsConflict ResolutionOrganizational SkillsSelf-DrivenMotivated

Tools & Technologies

Microsoft WindowsMicrosoft WordMicrosoft ExcelAveanna's Proprietary Software

Industry Keywords

AveannaCareClient Service AccountsSpecial Incident ReportsRegional Center Guidelines

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Assist AveannaCare users, including participants, clients, care providers, and reimbursement recipients
Ensure efficient operations of AveannaCare
Assist users by email, phone, computer, or in person
Receive and handle incoming calls
Maintain and review punch and attendance entries within AveannaCare
Maintain and update Employee & Client Service Accounts in AveannaCare
Run AveannaCare reports and process data imports, including in a SQL report environment
Adhere to payroll and billing cutoffs and deadlines
Follow up with regional centers, families, and care providers
Complete Special Incident Reports and follow Regional Center guidelines
Resolve payroll and punch issues or concerns
Analyze, identify, and resolve AveannaCare issues
Use professional communication and conflict resolution techniques
Evaluate data issues and report feedback and observations to determine task priorities
Perform other duties as assigned or needed

Requirements

What you’ll need

Candidates MUST be located in the state of IOWA
Bachelor’s degree preferred, but not required
Minimum of one year of payroll and/or customer service experience within the last four years
Excellent interpersonal skills; self-driven, motivated and results oriented
Strong analytical and judgment skills
Intermediate computer skills using Microsoft Windows, Word, Excel and ability to learn Aveanna’s proprietary software
Ability to successfully handle multiple tasks simultaneously; strong organizational skills
Thrive in a fast-paced environment
Bilingual in Spanish, preferred

Benefits

Comp & perks

Aveanna Connection Groups
Aveanna Social Circles
Aveanna Employee Relief Fund
Inclusive learning sessions open to all employees
Annual Service Day for community giving