Patient Access Representative

Aveanna Healthcare

. Request and obtain prescriptions and authorizations from medical offices and insurance companies .

Posted 9/28/2026full-timeIndianapolis • United StatesJuniorMid-Level💰 $18 - $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing insurance authorizations and patient eligibility verification while maintaining compliance with HIPAA regulations. Strong organizational skills and effective communication abilities are essential for resolving access-related issues and managing multiple patient accounts.

Highest-signal resume keywords

Insurance Authorization ExperienceHealthcare Administrative ExperienceAttention To DetailEffective Communication SkillsProficiency In Microsoft Office

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Insurance AuthorizationsPre-CertificationsPrescription Follow-UpPatient Eligibility VerificationDocumentation ComplianceInventory ManagementSafety ChecksHealth Protocols

Soft Skills

Strong Attention To DetailSense Of UrgencyAbility To Work Independently

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

HIPAA ComplianceHome HealthDMEEnteral Experience

About the role

Key responsibilities & impact

Request and obtain prescriptions and authorizations from medical offices and insurance companies
Follow up with providers and payers to ensure timely receipt of required documentation
Resolve questions related to Certificates of Medical Necessity (CMN) and participating provider requirements
Re-verify patient eligibility for ongoing services
Maintain accurate, compliant documentation in accordance with HIPAA and regulatory standards
Communicate with patients, provider offices, and internal teams to resolve access-related issues
Maintain an organized office environment
Monitor enteral formula storage temperatures per safety standards
Conduct routine safety checks, including fire extinguisher inspections
Manage inventory of supplies and equipment
Maintain clean and dirty equipment areas per health protocols
Assist customers, vendors, and surveyors during visits

Requirements

What you’ll need

Applicants must be current residents of Indiana
Able to work onsite as required for this hybrid position
Experience with insurance authorizations, pre-certifications, or prescription follow-up
Strong attention to detail and sense of urgency
Comfortable managing multiple patient accounts and deadlines
Effective written and verbal communication skills
Able to work independently in a remote environment
High school diploma or GED required
2+ years of healthcare administrative, medical office, or insurance-related experience
Insurance authorization or precertification experience preferred
Home health, DME, or enteral experience a plus
Proficiency in Microsoft Office (Outlook, Word, Excel)

Benefits

Comp & perks

Equipment Provided
Full Benefits Package (Medical, Dental, Vision, 401k, PTO)
Paid Holidays + Bonus Days Off
Structured onboarding and role-based training
Opportunities for internal growth
Competitive hourly pay starting at $18.00 per hour depending on experience