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Patient Intake Specialist
Aveanna Healthcare. Support new patient admissions by collecting and entering accurate demographic and clinical information .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient admissions, insurance verification, and healthcare documentation while maintaining HIPAA compliance. Strong organizational skills and the ability to manage multiple cases in a remote environment are essential.
Highest-signal resume keywords
Patient Admissions SupportInsurance VerificationHealthcare DocumentationDetail-OrientedMedical Office Administration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Demographic Information CollectionClinical Information EntryAuthorization SubmissionPrescription ReviewInventory ManagementSafety ChecksHIPAA ComplianceInsurance WorkflowsHome Health KnowledgeDME Experience
Soft Skills
Customer ServiceOrganizational SkillsIndependent WorkCommunication SkillsMulti-Tasking
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
HealthcarePatient Service RepresentativeMedical OfficeIntake ProcessRemote WorkMaine Residency
About the role
Key responsibilities & impact- Support new patient admissions by collecting and entering accurate demographic and clinical information
- Verify insurance coverage and review benefits
- Submit and follow up on authorizations as needed
- Review prescription validity and identify missing or required documentation
- Communicate with patients and referral sources to obtain required intake information
- Coordinate with internal departments to support timely start of care
- Maintain accurate, HIPAA-compliant documentation
- Maintain an organized office environment
- Monitor enteral formula storage temperatures per safety standards
- Conduct routine safety checks, including fire extinguisher inspections
- Manage inventory of supplies and equipment
- Maintain clean and dirty equipment areas per health protocols
- Assist customers, vendors, and surveyors during visits
Requirements
What you’ll need- Experience in a customer service or patient service representative role within healthcare
- Detail-oriented and highly organized
- Comfortable managing multiple intake cases simultaneously
- Able to work independently in a remote environment
- Familiar with healthcare documentation and insurance workflows
- 2+ years of experience in healthcare intake, medical office administration, or insurance support
- Experience with insurance verification or authorizations preferred
- Home health, DME, or medical office background a plus
- High school diploma or GED required
- Applicants must be current residents of Maine and able to work onsite as required for this hybrid position
Benefits
Comp & perks- Equipment Provided
- Full Benefits Package (Medical, Dental, Vision, 401k, PTO)
- Paid Holidays + Bonus Days Off
- Structured onboarding and role-based training
- Opportunities for internal growth