Patient Support Representative

Aveanna Healthcare

. Serve as the first point of contact for patients calling the Patient Support Department .

Posted 10/9/2026full-timeRemote • Oklahoma • United StatesJuniorMid-Level💰 $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong communication and organizational skills while effectively managing patient inquiries and data entry tasks. Familiarity with medical terminology and experience in a call center environment are essential for providing compassionate support and achieving performance metrics.

Highest-signal resume keywords

Professional Phone EtiquetteData Entry AccuracyTime Management SkillsCall Center ExperienceMedical Terminology Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryCall HandlingKPI Goal AchievementMedical TerminologyRespiratory Equipment Familiarity

Soft Skills

CompassionEmpathySelf-DirectionOrganizational SkillsAccountability

Tools & Technologies

Computer ProgramsHigh-Speed Internet

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Patient SupportDMEHome HealthcareRespiratory Patient Support

About the role

Key responsibilities & impact

Serve as the first point of contact for patients calling the Patient Support Department
Handle 40–50 inbound calls per day
Provide information and answer questions regarding patient services and orders
Represent Aveanna and its values with compassion and empathy
Complete daily data entry tasks accurately and promptly
Work toward daily and monthly metrics and KPI goals
Participate in virtual meetings and role-based training

Requirements

What you’ll need

Professional phone etiquette in order to de-escalate worried or upset patients on a daily basis
Organized and self sufficient to accurately complete data entry tasks daily and in a timely manner
Comfortable working towards daily and monthly metric and KPI goals
Confidence in your ability to learn new computer programs and software
Ability to maintain a quiet, dedicated workspace that is free of background noise and ongoing distractions
Ability to participate in virtual meetings with a professional, camera-ready presence
Ability to demonstrate strong time-management skills, as well as accountability and self-direction
Must be able to operate off reliable, high-speed internet
Minimum of 2 years’ experience in a call center environment
Minimum of 1 years’ experience in the medical industry/familiarity with medical terminology (preferably with DME and Home Healthcare)
Experience or familiarity with respiratory equipment and respiratory-related patient support preferred
High-school diploma or GED

Benefits

Comp & perks

100% Remote Opportunity
Equipment Provided
Fun, Inclusive Work Environment
Full Benefits Package (Sick Time, Vacation, 401K, Dental, Vision, Life Insurance)
2 Bonus Days Off (“Fun Day” and “Inclusion Day”)
6 Paid Holidays
Supportive Team with Role-Based Training to Aid in Your Success
Internal Opportunities for Growth
Interactive Clubs and Engagement Opportunities