Manager, CRM – Customer Engagement

Averitas Pharma

. Manage end-to-end support and change management for Veeva CRM/Network, Veeva Link, Salesforce Marketing Cloud, and internal and third-party data interfaces .

Posted 9/24/2026full-timeMorristown • New Jersey • United StatesMid-LevelSenior💰 $130,000 - $160,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing CRM and customer engagement platforms, particularly Veeva CRM and Salesforce Marketing Cloud, while optimizing business processes and ensuring compliance within regulated environments. Strong analytical, communication, and cross-functional collaboration skills are essential for driving system adoption and enhancing operational efficiency.

Highest-signal resume keywords

Veeva CRMSalesforce Marketing CloudBusiness Systems AnalysisProject ManagementDigital Marketing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data IntegrationBusiness Process DesignFunctional SpecificationsCustomer Master Data ManagementOperational Data QualityChange ManagementRegulated EnvironmentsAnalytical SkillsProblem-Solving SkillsTechnical Proficiency

Soft Skills

Verbal CommunicationWritten CommunicationCross-Functional CollaborationAttention to DetailRelationship Building

Tools & Technologies

Veeva Vault PromoMatsVeeva Vault Campaign ManagerVeeva NetworkVeeva AlignVeeva Events ManagementVeeva MyInsightsSalesforce.comDigital Web PropertiesMedia

Industry Keywords

PharmaceuticalBiotechnologyHealthcareLife SciencesCommercial Operations

Tech Stack

Tools & technologies

CloudSFDCVault

About the role

Key responsibilities & impact

Manage end-to-end support and change management for Veeva CRM/Network, Veeva Link, Salesforce Marketing Cloud, and internal and third-party data interfaces
Supervise and facilitate timely resolution of platform incidents, service requests, and support inquiries with managed services partners and global IT teams
Enhance and maintain educational resources and deliver technology training to drive system adoption, process consistency, and accountability
Understand stakeholder business objectives, document requirements and user stories, perform process and systems analysis, and lead functional design, testing, and on-time delivery of process and systems enhancements
Serve as US market lead in a strategic, global, multi-year CRM and customer engagement ecosystem transformation program
Optimize US platform support and change management operating models with managed services partners and global IT colleagues
Support identification and delivery/testing of Veeva Vault PromoMats enhancements for Legal, Medical, and Regulatory review processes and CRM/digital content publishing
Establish digital asset management capabilities and optimized content development operating models with marketing, medical communications, and digital agency partners
Implement and continuously improve an integrated customer Next Best Action/Engagement platform
Monitor emerging platform features and technologies and advise business partners on enablement opportunities
Represent the department in cross-functional projects to ensure operational and digital interests and requirements are considered
Manage vendor relationships, including platform managed services partners, ensuring service levels, delivery excellence, and adoption

Requirements

What you’ll need

Bachelor’s degree in computer science, information systems, engineering, or related field
5+ years of progressive experience in business systems analysis, project management, or consulting roles
Technical proficiency with CRM and/or omnichannel customer engagement platforms, data, and integration, including Veeva CRM, Salesforce.com, Salesforce Marketing Cloud, Veeva Vault Campaign Manager, Veeva Vault PromoMats, digital web properties, and media
Strong understanding of commercial operations, digital marketing, and/or medical operations business processes within the pharmaceutical, biotechnology, healthcare, or life sciences industry
Business analysis skills including business and functional requirements definition, business process design, and functional specifications
Ability to execute technology projects within regulated environments and controlled change management frameworks
Understanding of customer master data management concepts, data stewardship processes, and operational data quality and governance frameworks
Excellent analytical and problem-solving skills with strong attention to detail
Strong verbal and written communication skills, including ability to explain and document technical concepts to non-technical stakeholders
Ability to optimize business processes and gather business requirements, with focus on scalable systems and processes
Cross-functional collaboration skills and ability to understand business needs and implement sustainable solutions
Ability to prioritize and manage multiple projects involving cross-functional teams in a fast-paced, dynamic environment while maintaining attention to detail, quality, and deadlines
Ability to build rapport, establish credibility, and partner effectively with cross-functional teams
Vendor engagement, management, and negotiation skills
Highest level of ethics, integrity, and trust; operates in compliance with applicable regulations and professional standards
Ability to travel up to 10%, including overnights, and attend company-sponsored events, meetings, and conferences
Experience with Veeva Network and Veeva OpenData customer reference data is a plus
Experience with Veeva Align, Veeva Events Management, and Veeva MyInsights and/or X Pages content delivery is a plus

Benefits

Comp & perks

Long-Term Incentive Plan (cash plan) of 15% base salary
Annual performance bonus target of 15% base salary (subject to meeting plan requirements)
Comprehensive benefits
Up to 10% travel, including overnights, as dictated by business need
Attendance at company sponsored events/meetings/conferences