Averitas Pharma

Account Manager

• Drive the successful growth of Qutenza® through a focused, adaptive, and efficient commercial business model
• Educate healthcare providers
• Develop and implement strategic account plans
• Engage with C-Suite and executive leadership across complex Integrated Delivery Networks, including DoD, VA, hospital systems, academic centers, and private practices
• Create and execute strategic business plans aligned to territory goals and KPIs
• Leverage CRM systems, data analytics, and organizational tools to identify opportunities and drive sales effectiveness
• Build relationships with C-Suite and executive teams across multiple sites
• Develop accounts into optimized sites of care to ensure continued access to Qutenza® for appropriate patients
• Provide support on product access, education, and application training for HCPs and staff
• Establish and maintain long-term partnerships with key customers, staff, and national/regional KEEs
• Build influential networks across multiple specialties and develop Alternate Sites of Care to meet account needs
• Navigate obstacles and prioritize solutions in a dynamic, fast-paced environment
• Pursue continuous learning to become a clinical pain market expert and share insights with peers and cross-functional partners
• Foster transparency, trust, and shared commitment to organizational success

Key Account Manager, KAM

Medical Science Liaison

• Serve as the medical and scientific expert for Averitas products and relevant disease states
• Engage in peer-to-peer scientific exchange with KEEs and other healthcare stakeholders
• Deliver accurate, balanced, and compliant medical information in response to unsolicited requests
• Gather and communicate medical insights and emerging trends to internal stakeholders
• Collaborate cross-functionally with Medical Affairs, Commercial, Market Access, Trainings, and other internal partners
• Identify opportunities for scientific collaboration aligned with company medical objectives
• Deliver scientific education and training programs for internal and external audiences
• Support and facilitate scientific meetings, congress activities, and educational initiatives
• Provide competitive intelligence and insights related to the therapeutic landscape, scientific data, and evolving standards of care
• Maintain awareness of relevant clinical guidelines, publications, and scientific advancements
• Contribute to knowledge generation, scientific storytelling, and dissemination of medical information
• Foster a collaborative, inclusive, and high-performing culture aligned with Averitas values and behaviors
• Demonstrate adaptability, accountability, and a solutions-oriented mindset
• Act as a role model for teamwork, professionalism, and continuous learning

Medical Science Liaison, Mountain West

Customer Success Manager

• Manage end-to-end support and change management for Veeva CRM/Network, Veeva Link, Salesforce Marketing Cloud, and internal and third-party data interfaces
• Supervise and facilitate timely resolution of platform incidents, service requests, and support inquiries with managed services partners and global IT teams
• Enhance and maintain educational resources and deliver technology training to drive system adoption, process consistency, and accountability
• Understand stakeholder business objectives, document requirements and user stories, perform process and systems analysis, and lead functional design, testing, and on-time delivery of process and systems enhancements
• Serve as US market lead in a strategic, global, multi-year CRM and customer engagement ecosystem transformation program
• Optimize US platform support and change management operating models with managed services partners and global IT colleagues
• Support identification and delivery/testing of Veeva Vault PromoMats enhancements for Legal, Medical, and Regulatory review processes and CRM/digital content publishing
• Establish digital asset management capabilities and optimized content development operating models with marketing, medical communications, and digital agency partners
• Implement and continuously improve an integrated customer Next Best Action/Engagement platform
• Monitor emerging platform features and technologies and advise business partners on enablement opportunities
• Represent the department in cross-functional projects to ensure operational and digital interests and requirements are considered
• Manage vendor relationships, including platform managed services partners, ensuring service levels, delivery excellence, and adoption

Manager, CRM – Customer Engagement

• Serve as the medical and scientific expert for Averitas products and relevant disease states
• Engage in peer-to-peer scientific exchange with KEEs and healthcare stakeholders
• Deliver accurate, balanced, and compliant medical information in response to unsolicited requests
• Gather and communicate medical insights and emerging field trends to internal stakeholders
• Collaborate with Medical Affairs, Commercial, Market Access, Training, and other internal partners
• Identify scientific collaboration opportunities aligned with company medical objectives
• Deliver scientific education and training programs for internal and external audiences
• Support and facilitate scientific meetings, congress activities, and educational initiatives
• Provide competitive intelligence and insights on the therapeutic landscape, scientific data, and evolving standards of care
• Maintain awareness of clinical guidelines, publications, and scientific advancements
• Contribute to knowledge generation, scientific storytelling, and dissemination of medical information
• Foster a collaborative, inclusive, and high-performing culture aligned with Averitas values

Key Account Manager, KAM

Medical Science Liaison, Mountain West

Manager, CRM – Customer Engagement

Medical Science Liaison – Midwest