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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client relationship management, driving customer adoption and retention of the Avetta platform. Proficient in using data for decision-making and improving client success through effective communication and collaboration.
Highest-signal resume keywords
Client Success ManagementFluency In German And EnglishProject ManagementData-Driven Decision MakingEnterprise SaaS Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Client Relationship ManagementCustomer Adoption StrategiesTraining And MentoringProblem ResolutionSuccess PlanningQBR ReviewProcess ImprovementData AnalysisProject ManagementEnterprise SaaS Knowledge
Soft Skills
Excellent Communication SkillsHighly OrganizedCollaborativeProactiveResponsive
Tools & Technologies
SFDCMicrosoft Office SuiteCRM ToolsWrikeJIRA
Certifications & Qualifications
Bachelor's DegreePMP
Industry Keywords
HSEProcurementClient SuccessAccount ManagementStakeholder Engagement
Tech Stack
Tools & technologiesPMPSFDC
About the role
Key responsibilities & impact- Nurture and grow relationships with client stakeholders and identify additional key stakeholders
- Maintain client momentum after launch and increase adoption of the Avetta platform
- Serve as trusted advisor on use cases, product functionality, and program recommendations
- Conduct Success Planning and QBR review-and-planning sessions
- Ensure clients understand, receive training on, and use Avetta products effectively
- Provide Marketing with referenceable customers, Client Success anecdotes, and data-rich industry observations
- Create strategies, services, and processes that drive customer adoption, retention, and expansion
- Represent client perspectives and collaborate cross-functionally to solve problems and improve processes and products
- Assist Account Managers with client growth plans and at-risk mitigation
- Own the overall health of assigned client accounts
- Assist Client Support with difficult, client-specific problem resolution
- Partner with Implementation and Professional Services on best-practice implementations and growth opportunities
- Improve efficiency, scalability, and impact
- Use data to make recommendations and decisions
- Document all client interactions using SFDC, Wrike, and other tools
Requirements
What you’ll need- Full working rights in England without current or future sponsorship
- 1–3 years of experience in a client/customer success role, preferably Customer Success or Account Management with an Enterprise SaaS company, or supplier management with a large organization
- Fluency in German and English, both verbally and in writing
- Bachelor’s Degree or equivalent work experience
- Experience with Microsoft Office suite, SFDC, CRM tools, and JIRA is a plus
- Excellent interpersonal, verbal, and written communication skills
- Highly organized, collaborative, responsive, and proactive
- Experience mastering new, complex technologies, processes, and concepts and training/mentoring others
- Strong project management skills; PMP is a plus
- Background in HSE or Procurement is preferred
Benefits
Comp & perks- Hybrid schedule for employees within commutable distance: 3 days in office and 2 days work from home
- Remote basis may be considered for employees residing within England but outside commutable distance