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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong expertise in renewal management, including the ability to drive customer renewals, retention, and recurring revenue growth while managing key customer relationships. Proficient in executing MEDDPIC-based renewal strategies and maintaining accurate Salesforce records to support operational effectiveness.
Highest-signal resume keywords
Renewal ManagementSalesforce ProficiencyEnterprise Sales ExperienceAccount ManagementRelationship Building
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Renewal ProcessesCommercial PoliciesPricing StrategiesContract GovernanceQuotingForecastingPurchase Order ManagementChurn AnalysisReportingOperational Support
Soft Skills
Influencing Senior StakeholdersCollaborationCustomer EngagementProblem SolvingMulti-Priority Management
Industry Keywords
Customer RetentionRecurring Revenue GrowthCross-Sell OpportunitiesUpsell OpportunitiesKey Business Metrics
About the role
Key responsibilities & impact- Drive customer renewals, retention, and recurring revenue growth
- Manage key customer relationships and collaborate with sales teams
- Proactively mitigate renewal risks to achieve business targets
- Achieve renewal quotas and key business metrics, including on-time renewals
- Resolve escalated renewal contracts
- Understand customer requirements and introduce customers to the renewal cycle/process
- Create and execute MEDDPIC-based renewal strategies with Sales and Customer Success teams
- Identify cross-sell and upsell opportunities and transition opportunities to Account Managers when appropriate
- Own the complete renewal lifecycle from customer engagement through quotation, forecasting, purchase order management, and contract closure
- Maintain accurate Salesforce records
- Build trusted customer relationships and collaborate with Customer Success, Sales, and Channel Partners
- Provide reporting and operational support to improve renewal effectiveness and reduce churn
- Support evolving renewal processes
- Report on Late Renewals, Renewal migration, and Churn, including cancellation reasons
- Assist the sales team with global accounts in the territory
- Perform other activities required to fulfil the role
Requirements
What you’ll need- Strong expertise in renewal management, including renewal processes, commercial policies, pricing strategies, and contract governance
- Demonstrated ability to manage a complex portfolio of accounts and balance multiple priorities
- Proven enterprise sales and account management experience
- Successful track record of building trusted relationships and influencing senior stakeholders, including VP Operations, CTOs, CIOs, and other executive decision-makers
- Successful applicants must undergo and pass a comprehensive background check before employment
- Proof of work authorization may be included in the background check
- Proof of educational attainment and employment history verification may be included in the background check
Benefits
Comp & perks- Full time, regular employment
- Hybrid work arrangements
- Comprehensive background check conducted in accordance with local laws
- Equal opportunity employer
- Inclusive workplace culture
- Great Place to Work® Certified™ workplace