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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in AVEVA software solutions, including technical support, project management, and pre-sales consultancy. Capable of driving customer adoption, optimizing software usage, and enhancing system performance through strategic planning and execution.
Highest-signal resume keywords
AVEVA Software Technical SupportAVEVA Product Solutions DevelopmentTechnical Project ManagementPre-Sales Consultancy with AVEVACustomer Relationship Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
AVEVA Software SolutionsTechnical SupportProject ManagementSoftware OptimizationSystem Performance TuningConfiguration ManagementFeature Adoption StrategiesTechnical Issue ResolutionUpgrade PlanningSolution Engineering
Soft Skills
LeadershipCustomer ServiceInterpersonal SkillsCommunication SkillsTeam Collaboration
Tools & Technologies
AVEVA ApplicationsInfrastructure EnvironmentsSuccess AcceleratorsTraining Offerings
Certifications & Qualifications
Bachelor's Degree in Technical FieldValid Passport
Industry Keywords
Technology GovernanceCustomer KPIsEnterprise-Wide Design MethodologiesC-Level Executive Engagement
About the role
Key responsibilities & impact- Understand customers’ technology stacks, organizations, technology governance policies, and strategic objectives related to AVEVA solutions
- Inform customers of best practices and help them avoid adoption hurdles
- Identify configuration or design-related issues
- Review functional capabilities and proposed changes to protect system performance and stability
- Provide AVEVA application tuning and performance advice
- Assess system readiness for upgrades and facilitate upgrade planning
- Assist with major-version upgrades and adoption of new technology
- Deliver feature-adoption advice, demonstrate new features, identify usage gaps, and recommend license optimization
- Support resolution of technical issues causing stalled customer journeys or low adoption
- Formulate remediation plans and lead execution with IAC, CSM, and AM
- Deliver Success Accelerators and training offerings related to customers’ primary technology
- Contribute to new or improved Success Accelerators and training collateral
- Document and formally propose AVEVA product enhancements
- Diagnose readiness issues and adoption obstacles, prescribing reactive and preventative solutions
- Standardize AVEVA product adoption and configuration across projects, sites, and regions
- Drive adoption, credit consumption, software expansion, churn reduction, customer satisfaction, and TAS revenue growth
Requirements
What you’ll need- Bachelor level degree in a technical field such as Computer Science, Computer Engineering, Electrical/Electrical Engineering, or at least 8 years of experience in absence of a degree
- 5+ years performing technical support for AVEVA software of their specialty
- 5+ years creating solutions with AVEVA products
- 5+ years technical project management or technical lead engineering experience implementing AVEVA software solution projects
- 5+ years technical pre-sales consultancy with AVEVA products
- 5+ years solution support engineer experience with AVEVA products
- Detailed understanding of how their primary technology is applied in the customer’s industry, including customer KPIs and typical outcomes
- Excellent software technology acumen
- Expert-level domain knowledge for which they are qualified
- Strong leadership, customer service, and interpersonal relationship skills
- Solid oral, written, presentation, and communication skills
- Familiarity with infrastructure environments related to AVEVA software deployments
- Ability to work as part of a team to solve problems and share best practices
- Ability to set priorities and manage multiple activities
- Valid passport required
- Willingness and ability to travel up to 20%
- Experience working with C-level executives, a plus
- Background in architectures and enterprise-wide design methodologies, a plus
- Successful completion of drug screening and comprehensive background check
- Proof of work authorization may be required during background checks
Benefits
Comp & perks- Flex work hours
- 20 days PTO rising to 25 with service
- Three paid volunteering days
- Primary and secondary parental leave
- Well-being support
- Medical, dental, and vision coverage
- 401K
- Hybrid working
- Reasonable accommodation during the application and hiring process