Patient Technology Support Specialist

Aviary

. Provide real-time technical support during patient sessions via phone and chat .

Posted 9/17/2026contractRemote • United StatesJunior💰 $22 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing technical support for patients using virtual health technologies, with a strong focus on troubleshooting connectivity and device issues. Proficient in using remote device management tools and maintaining documentation to enhance patient engagement and retention.

Highest-signal resume keywords

Technical Support ExperienceTroubleshooting WiFi and Device IssuesRemote Device Management ToolsZoom Administration and TroubleshootingBilingual English/Spanish

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportTroubleshootingWiFi Networking FundamentalsIPads/iOSAndroid TabletsWindows BasicsBrowser TroubleshootingZoomRemote Device ManagementDocumentation

Soft Skills

PatienceEmpathyVerbal Communication

Tools & Technologies

Aviary PlatformMDM ToolsSlackTask Management Platforms

Certifications & Qualifications

CompTIA A+

Industry Keywords

HealthcareTelehealthPatient-Facing Technology

Tech Stack

Tools & technologies

AndroidiOS

About the role

Key responsibilities & impact

Provide real-time technical support during patient sessions via phone and chat
Conduct tablet setup calls for newly enrolled patients, including unboxing, charging, WiFi connection, app login, and test Zoom sessions
Handle clinician tech callback requests for mid-session technical issues
Troubleshoot WiFi/internet connectivity, Apple ID and account access, Zoom permissions, app crashes, browser compatibility, device reboots, and updates
Coordinate loaner tablet shipments and returns
Use remote device management tools to diagnose and resolve tablet issues
Document tech interactions and resolution notes in Aviary Platform
Identify recurring technical patterns and escalate systemic issues to Product/Engineering
Collaborate with Enrollment on pre-session technology checks for BYOD patients
Maintain an internal knowledge base of troubleshooting steps and patient-facing guides
Support Aviary Health's patients in accessing virtual cardiac rehabilitation sessions and help improve patient retention and clinical outcomes
Work with the Patient Engagement team, Exercise Physiologists, and Enrollment Specialists; report to the Senior Program Manager

Requirements

What you’ll need

1+ year in a help desk, tech support, or customer-facing IT role
Exceptional patience and empathy when supporting elderly, non-tech-savvy patients
Strong troubleshooting instincts to diagnose WiFi, device, app, or user-error issues
Comfortable with iPads/iOS, Android tablets, Windows/Mac basics, Zoom, WiFi networking fundamentals, and browser troubleshooting
Excellent verbal communication for explaining tablet and connectivity steps to novice users
Reliable internet connection and quiet workspace for phone-based support
Available Monday–Friday during core hours, with flexible scheduling between 10am–8pm ET
Experience in healthcare, telehealth, or patient-facing technology support preferred
Familiarity with remote device management (MDM) tools preferred
Experience with Zoom administration or troubleshooting at scale preferred
Basic familiarity with Slack and task management platforms preferred
CompTIA A+ or similar certification preferred, not required
Bilingual English/Spanish preferred