Aviary

Bilingual

• Review patient health information prior to goal setting sessions
• Work with patients on exercises for focus populations, typically older adults with cardiovascular issues, over telehealth/videoconferencing platform
• Implement exercise plans according to current professional and organization standards
• Review patient progress, evaluating compliance and response to exercise
• Lead group exercise sessions for individuals with similar health issues
• Update group exercise programming in collaboration with the clinical operations team and medical director
• Document all information accurately, concisely, and timely
• Work with health coaches, nurses, physicians, and technologists to improve services

Bilingual Group Cardiac Exercise Physiologist – English/Spanish

Customer Support

• Provide real-time technical support during patient sessions via phone and chat
• Conduct tablet setup calls for newly enrolled patients, including unboxing, charging, WiFi connection, app login, and test Zoom sessions
• Handle clinician tech callback requests for mid-session technical issues
• Troubleshoot WiFi/internet connectivity, Apple ID and account access, Zoom permissions, app crashes, browser compatibility, device reboots, and updates
• Coordinate loaner tablet shipments and returns
• Use remote device management tools to diagnose and resolve tablet issues
• Document tech interactions and resolution notes in Aviary Platform
• Identify recurring technical patterns and escalate systemic issues to Product/Engineering
• Collaborate with Enrollment on pre-session technology checks for BYOD patients
• Maintain an internal knowledge base of troubleshooting steps and patient-facing guides
• Support Aviary Health's patients in accessing virtual cardiac rehabilitation sessions and help improve patient retention and clinical outcomes
• Work with the Patient Engagement team, Exercise Physiologists, and Enrollment Specialists; report to the Senior Program Manager

Patient Technology Support Specialist

Educator

• Facilitate virtual cardiac rehabilitation nutrition education classes for enrolled patients
• Deliver structured education on macronutrients, heart-healthy diet, the role of nutrition in cardiac recovery, and cooking demonstrations
• Engage patients in interactive discussions and encourage participation
• Adapt teaching approaches to different learning styles and patient needs
• Incorporate light guided stretches or simple exercises when appropriate
• Lead weekly live cooking demonstrations for ICR patients
• Create a supportive and inclusive learning environment
• Monitor class participation and patient engagement
• Communicate patient concerns or questions to the care team as needed
• Maintain professionalism and follow virtual class facilitation guidelines

Bilingual Group Cardiac Exercise Physiologist – English/Spanish

Patient Technology Support Specialist

Cardiac Rehabilitation Nutrition Group Educator