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Collection Specialist
Avient Corporation. Manage end-to-end collection activities for assigned US customers .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing end-to-end collection activities, utilizing SAP for documentation and reporting, and applying advanced Excel skills for data analysis and automation. Strong communication skills are essential for collaborating with customers and internal teams to resolve disputes and secure payment commitments.
Highest-signal resume keywords
SAP ExperienceUS Credit CollectionAdvanced Excel SkillsCommunication SkillsProcess Automation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Credit Collection ManagementData AnalysisAging Report ReviewPayment NegotiationVBA Macros DevelopmentCollection Performance TrackingData ValidationProcess MappingCompliance with SOXDocumentation for Audits
Soft Skills
CollaborationProblem-SolvingCustomer InteractionNegotiationAttention to Detail
Tools & Technologies
SAPExcelAutomation ToolsCollection DashboardsManagement Scorecards
Certifications & Qualifications
Bachelor's Degree in Commerce/FinanceCertificate of Completion in Job-Related Courses
Industry Keywords
SSCGBSBPOAccounts ReceivableCredit Policy Compliance
Tech Stack
Tools & technologiesVBA
About the role
Key responsibilities & impact- Manage end-to-end collection activities for assigned US customers
- Follow up on overdue accounts and coordinate payment commitments
- Maintain collection notes and action plans in SAP
- Review aging reports and escalate high-risk accounts
- Collaborate with Sales and Customer Service to resolve billing, pricing, or delivery disputes
- Prepare daily, weekly, and monthly collection dashboards
- Analyze DSO trends, unapplied cash, and overdue movements
- Develop Excel automation tools and reports using advanced formulas, pivot tables, and VBA macros
- Create collection performance trackers, customer risk summaries, and management scorecards
- Identify opportunities to automate reports and streamline data flow
- Support process standardization and automation initiatives across the US region
- Collaborate with IT and finance transformation teams on data validation and process mapping
- Communicate with customers via email and calls to secure payment commitments
- Escalate delinquent accounts and negotiate payment arrangements or instalment plans
- Ensure compliance with credit policy and SOX/internal controls
- Maintain documentation for audits and ensure data integrity across AR subledger, bank postings, and collection trackers
Requirements
What you’ll need- Bachelor graduate and/or certificate of completion of job-related courses (Commerce/Finance preferred)
- 4+ years of related experience, preferably in an SSC/GBS/BPO environment
- Experience with US Credit Collection
- English written and verbal communication, including ability to interact with all levels throughout the organization
- SAP experience is mandatory
- Ability to work 5:30 pm to 2:30 am IST