Customer Service Manager

Avient Corporation

. Provide human resource management for direct reports, including performance evaluations, personnel issue management, performance plans, personnel changes, mentoring, and coaching .

Posted 10/23/2026full-timeLahnstein • GermanyMid-LevelSenior💰 €80,000 - €100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in human resource management, including performance evaluations and personnel issue management, while driving continuous improvement in customer service operations and order fulfillment processes. Proficient in SAP processes and capable of leading and mentoring customer service representatives.

Highest-signal resume keywords

Human Resource ManagementSAP Process ExpertiseCustomer Service OperationsPerformance EvaluationContinuous Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

MentoringCoachingLeadership

Tools & Technologies

SAP

Industry Keywords

Customer ServiceOrder FulfillmentPerformance PlansPersonnel ChangesTraining Sessions

About the role

Key responsibilities & impact

Provide human resource management for direct reports, including performance evaluations, personnel issue management, performance plans, personnel changes, mentoring, and coaching
Manage exceptions related to order processing and fulfillment
Set and achieve goals for the customer service group and its individuals
Drive continuous improvement for the customer service group and order fulfillment process
Interface directly with leadership and Avient businesses
Work closely with Planning and Commercial organizations
Visit customers to support commercial teams
Execute day-to-day customer service activities during manpower shortages
Oversee daily customer service department operations
Become an expert user in SAP processes
Provide knowledge and support to customer service representatives
Certify CSRs in SAP process performance
Participate in monthly reviews with other CSR supervisors
Conduct quarterly and annual CSR reviews
Participate in interviewing and hiring new CSRs
Maintain CSR responsibilities for a specified area and act as backup for other CSRs
Schedule and lead training sessions as needed
Supervise the CSR team with full personnel responsibility and budget responsibility over $500,000

Requirements

What you’ll need

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