Customer Service Supervisor

Avient Corporation

. Oversee daily operations of the customer service department .

Posted 10/12/2026full-timeAvon Lake • Ohio • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in SAP processes and customer service operations, with a strong focus on team leadership, performance management, and cross-functional coordination. Proficient in data analysis and reporting to enhance customer service performance metrics.

Highest-signal resume keywords

SAP ExpertiseCustomer Service ManagementTeam LeadershipData AnalysisProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SAPOrder EntryCustomer Master DataPricingInventory InquiriesShipping DocumentationData AnalysisReport GenerationPerformance Metrics MonitoringContinuous Improvement

Soft Skills

Verbal CommunicationWritten CommunicationCoachingConflict ResolutionOrganizational Skills

Tools & Technologies

Microsoft Office SuiteExcelOutlookTeams

Industry Keywords

Customer ServiceManufacturingDistributionIndustrial EnvironmentCross-Functional Coordination

About the role

Key responsibilities & impact

Oversee daily operations of the customer service department
Become an expert user in SAP processes
Provide knowledge and support to CSRs
Certify CSRs in their performance of SAP processes
Participate in monthly reviews with other CSR supervisors
Conduct quarterly and annual reviews for CSRs
Participate in interviewing and hiring new CSRs
Maintain the CSR role for a specified area and act as backup for other CSRs
Schedule and lead training sessions as needed
Supervise work tasks of a small team of CSRs, excluding personnel actions

Requirements

What you’ll need

High school diploma or GED required; associate’s or bachelor’s degree in Business, Supply Chain, Communications, or a related field preferred
3-5+ years of customer service experience in a manufacturing, distribution, or industrial environment
Previous supervisory, team lead, or people management experience preferred
Strong working knowledge of SAP, including order entry, customer master data, pricing, inventory inquiries, and shipping documentation
Experience managing customer orders, deliveries, returns, complaints, and issue resolution
Ability to analyze data, generate reports, and monitor customer service performance metrics
Strong understanding of cross-functional coordination with sales, planning, production, logistics, and finance teams
Excellent verbal and written communication skills with the ability to interact professionally with customers and internal stakeholders
Demonstrated leadership skills, including coaching, performance management, employee development, and conflict resolution
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
Proficient in Microsoft Office Suite, including Excel, Outlook, and Teams
Experience with continuous improvement initiatives and process standardization is preferred
Customer-focused mindset with strong problem-solving and decision-making abilities
Ability to maintain confidentiality and handle sensitive customer and business information appropriately