Customer Service Representative

Avis Greece

. Provide phone support and answer inbound customer calls about listings, transactions, financing, and general inquiries .

Posted 9/24/2026full-timeAthens • GreeceMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities with a focus on effective communication, problem resolution, and order management. Proficient in handling high-volume inquiries while maintaining service quality and organization.

Highest-signal resume keywords

Customer Service ExperienceExcellent Phone CommunicationOrder TrackingCRM Systems ProficiencyFluent Greek

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order ProcessingAppointment SchedulingPost-Purchase SupportIssue ResolutionCustomer Interaction Logging

Soft Skills

Solutions-OrientedOrganizational SkillsTeam PlayerCalm Under PressureClear Written Communication

Tools & Technologies

CRM SystemsTelephony Systems

Industry Keywords

Automotive Customer SupportE-Commerce SupportMarketplace Experience

About the role

Key responsibilities & impact

Provide phone support and answer inbound customer calls about listings, transactions, financing, and general inquiries
Provide email support and respond to customer inquiries and follow-ups
Proactively call back customers who could not be reached initially
Handle after-sales support and resolve post-purchase questions and issues
Track and process orders and monitor order status through fulfillment
Schedule and coordinate vehicle inspection appointments
Communicate and coordinate with vendors on availability, timelines, and issue resolution
Log and track customer interactions in company systems
Coordinate with sales, operations, and logistics teams to resolve customer issues
Help maintain service quality during promotions and seasonal volume spikes
Flag recurring customer pain points to improve the platform and processes

Requirements

What you’ll need

Prior experience in customer service, call center, or a similar customer-facing role
Excellent phone and written communication, clear, patient, and solutions-oriented across both channels
Comfortable juggling multiple workflows, support tickets, order tracking, and appointment scheduling without dropping the ball
Fluent Greek; working English is a plus (platform and internal tools are partly English-language)
Comfortable with basic CRM/telephony systems and process-driven ways of working
Able to stay organized and calm during high call/email volumes
A team player who's happy to pitch in wherever needed in a small, fast-moving company
Experience in automotive, marketplace, or e-commerce customer support (nice to have)
Knowledge of or enthusiasm for the car industry (nice to have)

Benefits

Comp & perks

Competitive salary package and bonus scheme
Hybrid work model
Health and life insurance
Pension Plan program
A buddy will support you with your onboarding
Opportunity to work in a fast-growing industry with talented people
Training opportunities
Continuous feedback performance management system