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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Auto Claims Adjusting and effective communication skills while navigating a digital environment. Committed to enhancing customer experience through process improvements and adherence to regulatory practices.
Highest-signal resume keywords
Auto Claims Adjusting ExperienceCall Center ExperienceExcellent Oral Communication SkillsExcellent Written Communication SkillsDigital Environment Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims InvestigationRegulatory ComplianceBest-Practice MethodsProcess ImprovementCustomer Service
Soft Skills
Genuine CuriosityInquisitive ApproachOrganizational Culture Fit
Industry Keywords
Claims HandlingCustomer ExperienceDigital TasksRotating Shift Schedule
About the role
Key responsibilities & impact- Guide customers through the claims process by investigating auto collision claims and looking after their needs
- Comply with company and industry regulatory practices, delivering best-practice methods and taking responsibility for customers and claims outcomes
- Work autonomously in a digital environment
- Actively participate in ongoing training to keep up to date with best practices in claims handling
- Contribute to special projects and provide feedback to support Aviva’s ongoing initiatives to provide an outstanding customer experience
- Serve as the customer’s first point of contact when they need assistance
- Conduct investigations and decide on the best course of action
Requirements
What you’ll need- 1–2 years Auto Claims Adjusting experience is an asset
- 1–2 years’ experience in a Call Center Environment is an asset
- Excellent oral and written communication skills
- Ability to work in a digital environment and undertake online tasks
- Genuine curiosity and inquisitive approach to making improvements to processes to create a positive customer experience
- Ability to work within and positively add to the organizational culture and values
- Availability to work on a rotating shift schedule during 8am to 6pm, Monday through Friday
Benefits
Comp & perks- Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities
- Outstanding Career Development opportunities
- Support for professional development education
- Competitive vacation package with the option to purchase 5 extra days off per year
- Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion
- Corporate wellness programs to support employees’ physical and mental health
- Hybrid flexible work model