Aviva

Technician

• Participate in the daily operations of the Solus repair shop
• Prepare body panels, including fenders, bumpers, and other vehicle components
• Perform necessary frame straightening, dent repair, and restoration work
• Ensure repairs meet industry and safety standards
• Maintain a clean and organized work area while complying with workplace safety regulations
• Collaborate with the production team in a customer-focused environment
• Perform high-quality repairs to promote customer satisfaction and financial performance
• Keep the promises made to customers and ensure they receive their vehicles back as quickly as possible
• Promote the values and objectives of the Aviva Auto Service Centre

Automotive Body Technician

Claims Specialist

• Investigate and negotiate Ovation and RBC High New Worth / RBC Private Insurance property claims according to Aviva’s methodologies and handling procedures
• Issue payments to vendors, customers, and experts
• Analyze estimates and claim values, negotiate, and settle claims
• Interpret and apply Aviva Ovation high net worth personal policy coverage
• Communicate policy coverage and benefits to customers
• Investigate and document cause of loss and quantum
• Review, comment on, and approve vendor partner estimates for repairs or replacement
• Maintain relationships with internal and external claims partners
• Acquire and maintain appropriate provincial adjuster licenses and continuing education requirements where required
• Manage customer relationships and outcomes for claims of varying quantum and complexity
• Determine when fieldwork is required and coordinate field resources and information
• Identify exposures and recovery opportunities during storm and disaster events
• Apply financial understanding of property claims to improve business performance
• Maintain accurate and reliable data in Aviva systems
• Identify and report suspected fraud or financial irregularities
• Continuously improve customer experience, outcomes, indemnity, and expense excellence
• Demonstrate regulatory and legislative compliance

High-Net-Worth Property Claims Adjuster

Actuary

• Lead indication analysis to ensure rate adequacy of individual accounts
• Conduct pricing reviews of high-value complex portfolios and provide rate recommendations
• Develop alternative pricing solutions based on the unique characteristics of large accounts
• Evaluate and quantify credit risk for accounts with large retentions
• Collaborate with senior management, underwriters, and brokers to deliver pricing solutions
• Develop and execute a roadmap for continuous improvement of sophistication, efficiency, and analytical capabilities
• Drive portfolio monitoring and deliver pricing insights and understanding of portfolio performance
• Coach and mentor senior and junior analysts and co-op students
• Act as a role model for Aviva values and foster a positive, high-performing work environment
• Support pricing and profitability of commercial accounts with premiums above $2M and accounts involving complex or unique structures
• Provide actuarial analysis on Property, Casualty, and Auto products

Actuarial Manager, Large Accounts Pricing

Insurance

• Partner with the ACAN CRO to shape and execute Aviva Canada's risk strategy and ensure the effective operation of the Risk Management Framework.
• Provide independent, commercially focused risk insight and challenge to support strategic decision-making, growth objectives, and long-term value creation.
• Ensure the organization operates within Board-approved risk appetite and maintains effective risk governance, oversight, and risk culture.
• Support Executive Committee, Board Risk Committee, and ACAN Board reporting on key risk exposures, emerging risks, and risk management effectiveness.
• Lead independent oversight of Aviva Canada's aggregate risk profile, including insurance, financial, capital, model, technology, data, change, and operational risks.
• Review and challenge business plans, capital deployment decisions, reinsurance strategies, material transactions, product development, pricing, and other significant business initiatives.
• Monitor emerging risks and material changes in risk exposure, ensuring mitigation strategies are identified and executed.
• Escalate significant risk issues and risk appetite breaches, providing recommendations for remediation and management action.
• Provide enterprise leadership for insurance risk, financial risk, capital risk, risk modelling, and risk analytics.
• Oversee Internal Model Independent Validation (IMIV) and material model governance across Aviva Canada.
• Oversee independent validation activities and challenge capital adequacy, economic capital, liquidity, financial resilience, and risk-return optimization.
• Drive the evolution of quantitative risk capabilities and risk analytics to enhance business decision-making and risk insights.
• Lead the Risk Business Partnering team and build relationships with executives, regulators, Board members, Group Risk teams, and external stakeholders.
• Represent Risk on governance committees, industry forums, and global initiatives.
• Foster transparency, collaboration, proactive risk management, continuous improvement, talent development, and succession planning.
• Lead and develop a high-performing team across Risk Business Partnering and Quantitative Risk.

Senior Vice President, Enterprise Risk Management

Software Engineer

• Conduct onsite inspections of insured locations to assess equipment condition, identify general risk exposures, and evaluate safe operating practices
• Complete routine jurisdictional inspections
• Assist with loss investigations by gathering claim information and supporting documentation
• Prepare clear and concise inspection reports, translating technical findings into easy-to-understand language
• Support repair approvals and follow-up documentation for quality assurance
• Provide survey information to support underwriting and development of quotes for unique or complex accounts
• Build positive working relationships with brokers and accompany them on site visits for marketing and client engagement activities
• Support the GTA region and report to the Engineering Supervisor

Engineering Field Specialist

• Support claims customer demand through a call-center environment
• Investigate and negotiate property claims according to Aviva’s procedures and guidelines
• Confirm coverage and compile FNOL information for incoming claims
• Maintain data accuracy and issue payments to vendors, insureds, and experts
• Review facts, policies, technical reports, and estimates; value and negotiate or settle claims
• Advise and counsel customers on claim status while providing prompt customer service
• Keep related parties informed of claim status
• Complete correspondence efficiently, including Critical Path, Proof of Loss, and reservation of rights letters
• Recognize questionable claims, subrogation, and risk opportunities
• Review case law to determine liability
• Meet individually assigned Property team performance expectations and contribute to team success
• Adhere to attendance policies

National Property Claims Adjuster

• Assess vehicle damage involving mechanical and electrical components
• Use diagnostic equipment to diagnose and repair electrical faults
• Diagnose and resolve mechanical issues, identify root causes and develop solutions
• Diagnose and repair mechanical damage, including engines, suspension and steering
• Diagnose and repair air-conditioning, refrigeration and heating systems
• Diagnose and repair wiring and other electrical systems and equipment
• Use computerized machinery for wheel alignment
• Ensure repairs flow through the workshop and identify issues that result in failure
• Maintain clean and organized work areas, tools and equipment
• Follow all safety procedures, including proper use of PPE and handling of materials
• Contribute to a collaborative working environment focused on customer needs
• Promote Aviva AutoCare Centre values and goals
• Produce quality repairs while supporting customer satisfaction and financial performance

Automotive Service Technician

Auto Claims Adjuster

• Guide customers through the claims process by investigating auto collision claims and looking after their needs
• Comply with company and industry regulatory practices
• Deliver best-practice methods and take responsibility for customers and claims outcomes
• Work autonomously in a digital environment
• Participate in ongoing training to stay up to date with best practices in claims handling
• Contribute to special projects and provide feedback supporting Aviva’s initiatives to deliver an outstanding customer experience
• Serve as the customer’s first point of contact when they need assistance
• Conduct investigations and decide the best course of action

Intermediate Auto Claims Advisor/Adjuster

• Guide customers through the claims process by investigating auto collision claims and addressing their needs
• Comply with company and industry regulatory practices
• Deliver best-practice methods and take responsibility for customers and claims outcomes
• Work autonomously in a digital environment
• Participate in ongoing training to stay current with claims-handling best practices
• Contribute to special projects
• Provide feedback supporting Aviva’s initiatives to deliver an outstanding customer experience

Operations

• Manage internal and external broker demand through Salesforce, ensuring timely and effective resolution of requests.
• Coordinate broker onboarding and setup activities, creating a positive and efficient experience for new broker partners.
• Support underwriting resolution by partnering with internal teams and brokers to address issues and drive outcomes.
• Develop, monitor, and execute broker performance, growth, and profitability plans across an assigned portfolio.
• Lead broker performance management activities and business reviews to support regional objectives.
• Execute regional and national broker communications, ensuring consistent messaging and engagement.
• Support the rollout and execution of regional broker initiatives, including pricing, product, and business development programs.
• Execute underwriting audit recommendations and action plans to improve quality and performance outcomes.
• Act as a liaison with the Broker Training Team to identify development opportunities and support broker education initiatives.
• Coordinate and facilitate recurring meetings with brokers and internal stakeholders to strengthen relationships and drive results.
• Represent Aviva at broker meetings, industry events, campaigns, and networking opportunities throughout the region.

Broker Operations Specialist

• Guide customers through the claims process by investigating auto collision claims and looking after their needs
• Comply with company and industry regulatory practices
• Deliver best-practice claims handling methods and take responsibility for customer and claims outcomes
• Work autonomously in a digital environment
• Participate in ongoing training to stay current with claims-handling best practices
• Contribute to special projects and provide feedback supporting initiatives for an outstanding customer experience

Product Manager

• Own and transform Aviva’s AEM Web ecosystem, including aviva.ca and Aviva Partner.
• Directly deliver solutions using AEM, AI tools, and existing platforms.
• Take ideas from concept through to launch.
• Design prototypes, test, and rapidly deploy improvements.
• Use GenAI to draft content, conduct testing, and enhance digital experiences.
• Use AEM to create and launch pages, components, and experiments.
• Leverage data analytics and AI to identify friction points and opportunities for improvement.
• Rapidly implement tests for content, layouts, and customer journeys.
• Define the product strategy and roadmap for Aviva Partner and aviva.ca.
• Evolve Aviva Partner into a high-value experience for brokers.
• Improve engagement, adoption, and sales impact across both websites.
• Collaborate with the external engineering partner on complex developments.
• Balance stakeholder requests with improvements guided by the product vision.
• Simplify execution, introduce better ways of working through AI and automation, and drive continuous improvement.

Senior Product Manager, AEM Websites

Administration

• Responsible for the company’s employee termination process, including reviewing terminations, managing the process with the employee, requesting earnings and deductions, calculating termination payments, preparing required forms (GRRF), sending payment files to the bank and Finance Department, handling system integrations, conducting termination reviews, organizing records, and submitting information to eSocial
• Assists with hiring, vacation, and leave-related activities as needed
• Responsible for managing time and attendance controls, providing guidance and supervising the area’s activities alongside apprentices
• Prepares working-hours control reports, including irregularities, time banks, invalid punches, and TAC-related information
• Holds regular meetings with managers, presenting working-hours data and proposing strategic solutions
• Develops and analyzes data, preparing area-specific KPIs to support strategic decision-making
• Assists with payroll routines by entering earnings and deductions into the system and supporting payroll processing when necessary
• Assists in monitoring Collective Bargaining Agreements and other collective agreements to ensure system updates
• Supports internal clients by resolving issues and answering questions about processes

Personnel Administration Analyst

Salesforce Administrator

• Configure and maintain Salesforce objects, fields, page layouts, record types, validation rules, flows, approval processes, and automation
• Manage user setup, roles, profiles, permission sets, and security settings
• Support system releases, testing, and deployment activities
• Monitor platform performance and identify optimization opportunities
• Collaborate with business stakeholders to understand operational requirements and identify automation opportunities
• Design scalable Salesforce solutions that improve productivity and user experience
• Develop and maintain reports, dashboards, and KPIs for operational and strategic decision-making
• Monitor and improve data quality through audits, validation controls, and cleansing activities
• Support data migrations, integrations, and data management initiatives
• Ensure compliance with data governance, privacy, and retention requirements
• Work closely with Product Owners, Business Analysts, and technical teams to enhance the CRM and underwriting workbench for five specialty business lines

Strategy

• Act as a strategic partner to managers and directors, supporting the analysis and monitoring of monthly performance results
• Consolidate, analyze, and interpret operational, financial, and customer experience metrics
• Identify performance deviations against targets and conduct structured root cause analyses
• Support the development and facilitation of executive performance review forums
• Lead the translation of strategic planning into goals, KPIs, and initiatives, from the executive to the operational level
• Ensure alignment between strategy and execution, maintaining consistency in the definition of KPIs and targets
• Structure and monitor action plans to improve results
• Apply performance management and continuous improvement methodologies
• Develop studies and analyses to support decision-making
• Support the enhancement of management tools, dashboards, and reports
• Promote a data- and results-driven culture
• Collaborate with Operations, Sales, Marketing, Finance, and Customer Experience teams

Automotive Body Technician

High-Net-Worth Property Claims Adjuster

Actuarial Manager, Large Accounts Pricing

Senior Vice President, Enterprise Risk Management

Engineering Field Specialist

National Property Claims Adjuster

Automotive Service Technician

Intermediate Auto Claims Advisor/Adjuster

Intermediate Auto Claims Advisor/Adjuster

Broker Operations Specialist

Intermediate Auto Claims Advisor/Adjuster

Senior Product Manager, AEM Websites

Personnel Administration Analyst

Salesforce Administrator

Senior Strategy Analyst