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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in consultative customer service, sales negotiation, and closing techniques while effectively utilizing digital tools and CRM platforms to enhance customer engagement and satisfaction throughout the purchasing journey.
Highest-signal resume keywords
Consultative Selling TechniquesSales NegotiationCustomer ServiceOmnichannel Customer ServiceMicrosoft Office Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales ClosingQuote PreparationReservation ManagementCustomer EngagementSales Opportunity Recovery
Soft Skills
Customer Needs IdentificationFollow-Up Communication
Tools & Technologies
CRM PlatformsDigital ToolsAI for Productivity
Industry Keywords
TourismHospitalityCommercial ManagementBusiness AdministrationMarketing
About the role
Key responsibilities & impact- Provide consultative customer service through the channels made available by the company
- Identify customer needs and present the best accommodation, ticket, package, and experience solutions
- Prepare quotes, make reservations, and close sales
- Convert incoming sales opportunities
- Conduct customer engagement, follow-up, and sales opportunity recovery activities
- Support customers throughout the entire purchasing journey
- Ensure the quality of records and information in the systems used by the company
- Monitor payments, reservation confirmations, voucher issuance, and other steps required to complete the sale
Requirements
What you’ll need- Currently pursuing a bachelor's degree in Business Administration, Tourism, Hospitality, Marketing, Commercial Management, or a related field
- Basic Microsoft Office skills
- Consultative selling techniques
- Sales negotiation and closing
- Customer service
- Omnichannel customer service
- CRM and customer relationship management platforms are desirable but not required
- Digital tools and AI for productivity, information organization, and improved customer service are desirable but not required
Benefits
Comp & perks- Market-competitive salary
- Health insurance
- Dental insurance
- Life insurance
- Semiannual and annual profit-sharing bonus (PPR)
- Wellhub
- Immunization campaigns
- Conexa Psicologia Viva
- On-site cafeteria
- Babysitter allowance/childcare reimbursement
- Access to Hot Park
- Disability support allowance
- Marriage award
- Long-service award
- Partnerships (Fit Energia / colleges and universities / Ótica Diniz)