Broker Operations Specialist

Aviva

. Manage internal and external broker demand through Salesforce, ensuring timely and effective resolution of requests.

Posted 9/22/2026full-timeCanadaMid-LevelSenior💰 CA$70,000 - CA$80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in broker management and performance optimization within the Property & Casualty insurance industry, leveraging strong communication and relationship management skills to drive results and enhance broker engagement.

Highest-signal resume keywords

Broker Performance ManagementSalesforce ProficiencyProperty & Casualty Insurance ExperienceStakeholder CoordinationRelationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Broker OnboardingUnderwriting ResolutionPerformance MonitoringOperational ExcellenceContinuous Improvement

Soft Skills

Strong Communication SkillsCustomer-First MindsetOrganizational SkillsProblem-Solving SkillsCollaboration

Tools & Technologies

CRM PlatformsBroker Technology PlatformsDigital ToolsMarketing Concepts

Certifications & Qualifications

Chartered Insurance Professional (CIP)

Industry Keywords

Broker ChannelProperty & Casualty InsuranceBusiness DevelopmentNetworkingBroker Initiatives

About the role

Key responsibilities & impact

Manage internal and external broker demand through Salesforce, ensuring timely and effective resolution of requests.
Coordinate broker onboarding and setup activities, creating a positive and efficient experience for new broker partners.
Support underwriting resolution by partnering with internal teams and brokers to address issues and drive outcomes.
Develop, monitor, and execute broker performance, growth, and profitability plans across an assigned portfolio.
Lead broker performance management activities and business reviews to support regional objectives.
Execute regional and national broker communications, ensuring consistent messaging and engagement.
Support the rollout and execution of regional broker initiatives, including pricing, product, and business development programs.
Execute underwriting audit recommendations and action plans to improve quality and performance outcomes.
Act as a liaison with the Broker Training Team to identify development opportunities and support broker education initiatives.
Coordinate and facilitate recurring meetings with brokers and internal stakeholders to strengthen relationships and drive results.
Represent Aviva at broker meetings, industry events, campaigns, and networking opportunities throughout the region.

Requirements

What you’ll need

Completion of, or active pursuit of, the Chartered Insurance Professional (CIP) designation is considered an asset.
Post-secondary education in Business, Commerce, Insurance, or a related field is preferred.
Experience within the Property & Casualty (P&C) insurance industry, broker channel, or a related business environment.
Demonstrated ability to deliver strong business results both independently and through collaboration with cross-functional teams.
Proven experience coordinating and influencing stakeholders across multiple functions to achieve shared objectives.
Strong verbal and written communication skills, with the ability to build credibility and foster productive relationships.
Exceptional relationship management and networking capabilities, with a customer-first mindset.
Results-driven and service-oriented, with a focus on operational excellence and continuous improvement.
Strong organizational and problem-solving skills, with the ability to manage multiple priorities in a fast-paced environment.
Working knowledge of broker technology platforms, digital tools, and marketing concepts, including both traditional and digital engagement strategies.
Proficiency with CRM platforms such as Salesforce is considered an asset.

Benefits

Comp & perks

Hybrid flexible work model
Outstanding career development opportunities
We’ll support your professional development education.
Competitive vacation package with the option to purchase 5 extra days off per year.
Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.
Corporate wellness programs to support our employees’ physical and mental health.
Employee discount on home and auto insurance (where applicable).