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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service abilities and effective communication skills while managing the collision repair process. Proficient in automotive maintenance and repair practices, with a focus on customer satisfaction and operational efficiency.
Highest-signal resume keywords
Collision Repair Industry ExperienceBody Shop Management Systems ProficiencyValid Driver’s LicenseCustomer Service ExcellenceOrganizational and Time Management Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Automotive Preventative MaintenanceRefurbishment and Repair PracticesConflict ResolutionQuality ControlMultitasking in Fast-Paced Environments
Soft Skills
Interpersonal SkillsAdaptabilityProactive MindsetDetail-Oriented ApproachCustomer-First Approach
Tools & Technologies
Body Shop Connect
Certifications & Qualifications
Post-Secondary Education
Industry Keywords
Collision RepairInsurance PrinciplesCustomer SatisfactionContinuous Improvement
About the role
Key responsibilities & impact- Serve as the face of the Aviva AutoCare Centre and support customers throughout the collision repair process
- Carry out duties across customer service, parts, planning transportation, and driving
- Ensure vehicles are collected, repaired, and returned to customers within expected time standards
- Prioritize duties with site leaders to drive high customer satisfaction
- Provide repair updates face-to-face, by email, phone, or text
- Collect excess payments accurately and promptly
- Resolve customer queries professionally with a customer-first approach
- Safely and courteously pick up customer vehicles, drive them to the fulfilment centre, and return them to the agreed location
- Make decisions that positively impact the site and customer; escalate issues when appropriate
- Promote Aviva AutoCare Centre values and goals
- Commit to continuous improvement
Requirements
What you’ll need- Post-secondary education
- Valid driver’s license
- Experience working within the collision repair industry
- Knowledge of collision repair industry and insurance principles considered an asset
- Solid knowledge of automotive/equipment preventative maintenance, refurbishment and repair practices and procedures
- Adaptability and openness to change with a proactive mindset toward new work practices and technologies
- Proficiency using body shop management systems; knowledge of Body Shop Connect preferred
- Strong customer-focused background with excellent organizational, time management, and interpersonal skills
- Proven ability to multitask effectively in a fast-paced environment
- Exceptional communication and conflict resolution skills
- Outstanding customer service abilities
- Detail-oriented approach with exceptional quality control
- Proven ability to take direction and perform well under pressure
Benefits
Comp & perks- Medical and dental benefits
- Eligibility for annual bonus – actual amount depends on your performance and Aviva AutoCare Centre
- Various retirement savings options including participation in optional group RRSP
- Competitive vacation package
- Exceptional career development opportunities
- Professional development education support
- Uniforms provided based on role
- Clean and safe work environment, including on-site showers and break room
- Brand new facility equipped with state-of-the-art tools and technology
- Healthier, more comfortable work environment with modern amenities