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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in property claims handling, including negotiation, analysis, and settlement of high net worth claims. Proficient in maintaining customer relationships and ensuring compliance with regulatory standards while utilizing industry-specific tools and methodologies.
Highest-signal resume keywords
Property Claims HandlingNegotiation SkillsGuidewire ClaimCenterCIP or FCIP DesignationCustomer Relationship Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims AnalysisClaims SettlementProperty Policy Coverage InterpretationEstimates Review and ApprovalFraud DetectionFinancial Understanding of ClaimsBasic Property Claims ScopingAdjusting LicensesBilingualismContinuing Education Requirements
Soft Skills
Strong Verbal CommunicationWritten Communication SkillsProblem-Solving SkillsDecision-Making SkillsCompassionate Listening
Tools & Technologies
XactanalysisEdjusterMitchell (Auto)ExcelWordPowerPointOutlook
Certifications & Qualifications
CIPFCIPAdjusting Licenses for Atlantic ProvincesAdjusting Licenses for Quebec
Industry Keywords
High Net Worth ClaimsFirst Party ClaimsInsurance MethodologiesRegulatory ComplianceVendor Partner Relationships
Tech Stack
Tools & technologiesGuidewire
About the role
Key responsibilities & impact- Investigate and negotiate Ovation and RBC High New Worth / RBC Private Insurance property claims according to Aviva’s methodologies and handling procedures
- Issue payments to vendors, customers, and experts
- Analyze estimates and claim values, negotiate, and settle claims
- Interpret and apply Aviva Ovation high net worth personal policy coverage
- Communicate policy coverage and benefits to customers
- Investigate and document cause of loss and quantum
- Review, comment on, and approve vendor partner estimates for repairs or replacement
- Maintain relationships with internal and external claims partners
- Acquire and maintain appropriate provincial adjuster licenses and continuing education requirements where required
- Manage customer relationships and outcomes for claims of varying quantum and complexity
- Determine when fieldwork is required and coordinate field resources and information
- Identify exposures and recovery opportunities during storm and disaster events
- Apply financial understanding of property claims to improve business performance
- Maintain accurate and reliable data in Aviva systems
- Identify and report suspected fraud or financial irregularities
- Continuously improve customer experience, outcomes, indemnity, and expense excellence
- Demonstrate regulatory and legislative compliance
Requirements
What you’ll need- Minimum 4+ years of first party claims handling experience focusing on Property Claims
- Adjusting licenses for Atlantic provinces are an asset
- Prior high net worth/VIP or specialty market claims experience preferred
- Experience using Guidewire ClaimCenter, Xactanalysis, Edjuster, and Mitchell (Auto)
- CIP or FCIP Industry designation or other relevant professional insurance qualification
- University Degree or College Diploma or equivalent Property technical work experience
- Superior technical competence in Personal insurance
- Basic property claims scoping and estimating understanding/knowledge
- Strong verbal and written communication skills; ability to communicate respectfully and compassionately and listen effectively
- Computer proficiency with Excel, Word, PowerPoint, and Outlook
- Superior analytical, problem-solving, and decision-making skills
- Bilingualism in a second language is an asset
- Adjusting licenses for Quebec are an asset
Benefits
Comp & perks- Eligibility for annual bonus
- Retirement savings
- Share plan
- Health benefits
- Personal wellness
- Volunteer opportunities
- Hybrid flexible work model
- Outstanding career development opportunities
- Professional development education support
- Competitive vacation package
- Option to purchase 5 extra days off per year
- Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion
- Corporate wellness programs supporting employees’ physical and mental health