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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Auto Claims Adjusting and effective communication to guide customers through the claims process while adhering to regulatory practices. Capable of working autonomously in a digital environment and contributing positively to organizational culture.
Highest-signal resume keywords
Auto Claims Adjusting ExperienceCall Center ExperienceExcellent Oral Communication SkillsExcellent Written Communication SkillsDigital Environment Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims InvestigationClaims ProcessingRegulatory ComplianceBest-Practice MethodsCustomer Service
Soft Skills
Genuine CuriosityInquisitive ApproachPositive AttitudeAdaptability
Industry Keywords
Customer ExperienceClaims HandlingOrganizational CultureRotating Shifts
About the role
Key responsibilities & impact- Guide customers through the claims process by investigating auto collision claims and looking after their needs
- Comply with company and industry regulatory practices
- Deliver best-practice methods and take responsibility for customers and claims outcomes
- Work autonomously in a digital environment
- Participate in ongoing training to stay up to date with best practices in claims handling
- Contribute to special projects and provide feedback supporting Aviva’s initiatives to deliver an outstanding customer experience
- Serve as the customer’s first point of contact when they need assistance
- Conduct investigations and decide the best course of action
Requirements
What you’ll need- 1–2 years Auto Claims Adjusting experience is an asset
- 1–2 years’ experience in a Call Center Environment is an asset
- Excellent oral and written communication skills
- Ability to work in a digital environment and undertake online tasks
- Genuine curiosity and an inquisitive approach to improving processes and creating a positive customer experience
- Ability to work within and positively add to Aviva’s organizational culture and values
- Availability to work rotating shifts between 8am and 6pm, Monday through Friday
Benefits
Comp & perks- Eligibility for annual bonus
- Retirement savings
- Share plan
- Health benefits
- Personal wellness
- Volunteer opportunities
- Hybrid flexible work model
- Outstanding Career Development opportunities
- Professional development education support
- Competitive vacation package
- Option to purchase 5 extra days off per year
- Employee-driven programs focused on gender, LGBTQ+, origins, diversity and inclusion
- Corporate wellness programs supporting physical and mental health
- Employee discount on home and auto insurance (where applicable)