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Aviva

Intermediate Auto Claims Advisor/Adjuster

Aviva

. Guide customers through the claims process by investigating auto collision claims and looking after their needs .

Posted 9/22/2026full-timeMarkham • CanadaJuniorMid-Level💰 CA$50,000 - CA$58,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in auto claims adjusting and effective communication while ensuring compliance with regulatory practices. Capable of working autonomously in a digital environment and contributing to customer experience improvements.

Highest-signal resume keywords
Auto Claims Adjusting ExperienceCall Center ExperienceExcellent Oral Communication SkillsExcellent Written Communication SkillsDigital Environment Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Claims Handling MethodsRegulatory ComplianceCustomer Outcome ResponsibilityProcess ImprovementOnline Task Management
Soft Skills
Genuine CuriosityInquisitive ApproachOrganizational Culture Contribution
Industry Keywords
Claims ProcessCustomer ExperienceOngoing TrainingSpecial ProjectsRotating Shifts

About the role

Key responsibilities & impact
  • Guide customers through the claims process by investigating auto collision claims and looking after their needs
  • Comply with company and industry regulatory practices
  • Deliver best-practice claims handling methods and take responsibility for customer and claims outcomes
  • Work autonomously in a digital environment
  • Participate in ongoing training to stay current with claims-handling best practices
  • Contribute to special projects and provide feedback supporting initiatives for an outstanding customer experience

Requirements

What you’ll need
  • 1–2 years of auto claims adjusting experience is an asset
  • 1–2 years of experience in a call center environment is an asset
  • Excellent oral and written communication skills
  • Ability to work in a digital environment and undertake online tasks
  • Genuine curiosity and an inquisitive approach to improving processes and customer experience
  • Ability to work within and positively add to the organizational culture and values
  • Availability to work rotating shifts between 8am and 6pm, Monday through Friday

Benefits

Comp & perks
  • Eligibility for annual bonus
  • Retirement savings
  • Share plan
  • Health benefits
  • Personal wellness
  • Volunteer opportunities
  • Outstanding career development opportunities
  • Support for professional development education
  • Competitive vacation package
  • Option to purchase 5 extra days off per year
  • Employee-driven programs focused on gender, LGBTQ+, origins, diversity and inclusion
  • Corporate wellness programs supporting physical and mental health
  • Hybrid flexible work model
  • Regular social and team building events
  • Employee recognition program