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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in investigating and negotiating property claims while providing exceptional customer service in a fast-paced call center environment. Proficient in maintaining data accuracy, completing correspondence, and advising customers on claim status.
Highest-signal resume keywords
Claims InvestigationCustomer ServiceData AccuracyBilingualism in English and FrenchClaims-Adjusting License
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims ProcessingNegotiationData ManagementClaims AdjustingPolicy Review
Soft Skills
CommunicationOrganizational SkillsProblem SolvingFlexibilityTeam Collaboration
Tools & Technologies
Call Center SoftwareClaims Management Systems
Certifications & Qualifications
Claims-Adjusting License
Industry Keywords
Property ClaimsFNOLSubrogationRisk AssessmentCustomer Demand
About the role
Key responsibilities & impact- Support claims customer demand through a call-center environment
- Investigate and negotiate property claims according to Aviva’s procedures and guidelines
- Confirm coverage and compile FNOL information for incoming claims
- Maintain data accuracy and issue payments to vendors, insureds, and experts
- Review facts, policies, technical reports, and estimates; value and negotiate or settle claims
- Advise and counsel customers on claim status while providing prompt customer service
- Keep related parties informed of claim status
- Complete correspondence efficiently, including Critical Path, Proof of Loss, and reservation of rights letters
- Recognize questionable claims, subrogation, and risk opportunities
- Review case law to determine liability
- Meet individually assigned Property team performance expectations and contribute to team success
- Adhere to attendance policies
Requirements
What you’ll need- 1–3 years claims insurance experience or insurance call center or customer service experience in any industry
- Ability to work in a fast-paced environment to support customer demand
- Strong customer service background
- Excellent computer skills and organizational skills
- Excellent oral and written communication skills
- Bilingualism in English and French is a big asset
- Knowledge of Cantonese, Mandarin, Korean, and Punjabi is a big asset
- Claims-adjusting licenses in any province are a big asset
- Must work rotating shifts from 8:00 AM to 8:00 PM Monday to Friday
- Flexibility to work some Saturdays if needed
Benefits
Comp & perks- Comprehensive training program
- Eligibility for annual bonus
- Retirement savings
- Share plan
- Health benefits
- Personal wellness
- Volunteer opportunities
- Outstanding Career Development opportunities
- Professional development education support
- Competitive vacation package
- Option to purchase 5 extra days off per year
- Employee-driven diversity and inclusion programs
- Corporate wellness programs supporting physical and mental health
- Hybrid flexible work model
- Workplace accommodations during hiring and employment