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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing Auto BI and Commercial General Liability Casualty claims, with a strong focus on customer service, effective communication, and strategic claims handling. Proficient in interpreting insurance coverage and maintaining compliance with company policies while ensuring accurate financial management.
Highest-signal resume keywords
5+ Years Claims Experience2+ Years Commercial Claims ExperienceCIP Industry DesignationTechnical Competence in Commercial InsuranceStrong Knowledge of Casualty/Personal Lines
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims InvestigationClaims EvaluationClaims SettlementFile ManagementInsurance Coverage InterpretationFinancial Information ManagementFraud IdentificationExpense ControlThird Party Adjuster ReviewVendor Instruction
Soft Skills
Excellent Verbal CommunicationExcellent Written CommunicationDecision-MakingProblem-SolvingCollaborative Team Player
Tools & Technologies
Aviva Systems
Certifications & Qualifications
CIP Industry DesignationAtlantic Adjuster Licensing
Industry Keywords
Auto BI ClaimsCommercial General Liability ClaimsPre-Litigation ClaimsLitigation ClaimsOut-of-Province ClaimsInsurance Policy WordingsClaims Handling ProcessesCustomer Experience ImprovementFinancial OutcomesCompliance
About the role
Key responsibilities & impact- Support ABI Value Proposition through excellent customer and stakeholder communication on claim matters
- Provide superior customer service to clients and partners
- Investigate, evaluate, and settle Auto BI and Commercial General Liability Casualty claims
- Handle files in pre-litigation, litigation, and out-of-province claims
- Partner with defense counsel on litigation strategies and timely, efficient resolution
- Deal directly with key clients and brokers on claim-related issues
- Interpret and confirm insurance coverage using relevant case law and policy wordings
- Set file reserves accurately and promptly according to company protocols
- Control expenses through proactive claims handling
- Review and analyze Third Party Adjuster and external reports
- Provide instructions to vendors and TPAs and ensure compliance with company policies and procedures
- Maintain technical and strategic understanding of claims files
- Improve customer experience, claims handling processes, and financial outcomes
- Maintain accurate financial information in Aviva systems
- Understand insureds’ businesses and business models
- Identify and report suspected fraud or financial irregularities
Requirements
What you’ll need- 5+ years previous claims experience
- 2+ years of Commercial Claims experience
- Strong knowledge of Casualty/Personal Lines
- CIP Industry designation preferred
- University Degree or College Diploma or equivalent Casualty technical work experience
- Technical competence in Commercial insurance
- Demonstrated experience interacting with clients
- Excellent verbal and written communication skills
- Strong decision-making and problem-solving abilities
- Ability to effectively manage a high-volume workload and prioritize competing demands
- Collaborative team player with commitment to supporting colleagues and achieving shared goals
- Atlantic adjuster licensing or ability to obtain the same considered an asset
Benefits
Comp & perks- Eligibility for annual bonus
- Retirement savings
- Share plan
- Health benefits
- Personal wellness
- Volunteer opportunities
- Hybrid flexible work model
- Outstanding career development opportunities
- Professional development education support
- Competitive vacation package
- Option to purchase 5 extra days off per year
- Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion
- Corporate wellness programs supporting employees’ physical and mental health
- Accommodation support during the hiring process and employment