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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive expertise in Commercial Claims, including Auto BI, General Liability, and E&O claims, while providing superior customer service and effective communication with clients and stakeholders. Proficient in claims investigation, financial management, and adherence to company protocols to enhance claims handling processes and outcomes.
Highest-signal resume keywords
7+ Years Claims Experience5+ Years Commercial Claims ExperienceCIP Or FCIP DesignationTechnical Competence In Commercial InsuranceExcellent Verbal And Written Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims InvestigationClaims EvaluationClaims SettlementInsurance Coverage InterpretationFile Reserve ManagementFraud IdentificationFinancial MonitoringDecision-MakingProblem-Solving
Soft Skills
Customer ServiceStakeholder CommunicationClient Interaction
Tools & Technologies
ExcelWordPowerPointOutlookClaimCenter
Certifications & Qualifications
CIPFCIP
Industry Keywords
CasualtyPersonal LinesUS ClaimsE&O ClaimsPD Liability Claims
About the role
Key responsibilities & impact- Support the GCS Value Proposition through customer and stakeholder communication on claim matters
- Provide superior customer service to clients and partners
- Investigate, evaluate, and settle Auto BI, Commercial General Liability Casualty, and potentially PD liability, E&O, and US claims
- Handle varied pending files, including pre-litigation, litigation, and out-of-province claims
- Partner with defence counsel on litigation strategies and timely resolution
- Deal directly with key clients and brokers on claim-related issues
- Interpret and confirm insurance coverage using case law and policy wordings
- Set file reserves accurately and promptly according to company protocols
- Control expenses through proactive handling techniques
- Review and analyze Third Party Adjuster and other external reports
- Provide instructions to vendors and TPAs and ensure adherence to company policies and procedures
- Apply claims expertise and technical strategic direction to files
- Identify ways to improve customer service, claims handling processes, and financial outcomes
- Maintain accurate financial information in Aviva systems
- Understand insured businesses and business models
- Identify and report suspected fraud or financial irregularities
- Monitor financial elements of the claims function to support business performance
Requirements
What you’ll need- 7+ years previous claims experience
- 5+ years of Commercial Claims experience
- Strong knowledge of Casualty/Personal Lines
- Exposure to US claims, E&O, and PD liability claims is an asset
- CIP or FCIP Industry designation preferred
- University Degree or College Diploma or equivalent Casualty technical work experience
- Client interaction experience
- Technical competence in Commercial insurance
- Excellent verbal and written communication skills
- Computer proficiency in Excel, Word, PowerPoint, Outlook, and ClaimCenter
- Sound decision-making and problem-solving skills
Benefits
Comp & perks- Eligibility for annual bonus
- Retirement savings
- Share plan
- Health benefits
- Personal wellness benefits
- Volunteer opportunities
- Hybrid flexible work model
- Outstanding career development opportunities
- Professional development education support
- Competitive vacation package
- Option to purchase 5 extra days off per year
- Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion
- Corporate wellness programs supporting physical and mental health
- Accommodation support during the hiring process and employment