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Avnet

Customer Service Executive

Avnet

. Respond to customer inquiries .

Posted 9/18/2026full-timePenang • MalaysiaMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively responding to inquiries, resolving issues, and maintaining good customer relations. Proficient in managing orders, invoicing, and improving processes while adhering to consumer laws.

Highest-signal resume keywords
Customer ServiceOrder ManagementProblem SolvingMulti-TaskingProcess Improvement

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Order ProcessingInvoicingQuote PreparationRecord MaintenanceDiscrepancy Resolution
Soft Skills
CommunicationCustomer RelationsResearch Skills
Tools & Technologies
Computer SkillsEmail CommunicationPhone Communication
Certifications & Qualifications
High School Diploma
Industry Keywords
Consumer LawsFast Paced EnvironmentCustomer ClaimsPerformance Metrics

About the role

Key responsibilities & impact
  • Respond to customer inquiries
  • Expedite critical orders
  • Communicate dispositions
  • Research and resolve issues
  • Research orders
  • Prepare quotes, track orders, process backlogs, handle invoicing and returns, resolve discrepancies and customer credit problems, and support sales team members and external customers
  • Identify, investigate, and participate in opportunities to improve processes and procedures and key performance metrics
  • Maintain good customer relations and resolve customer claims and complaints fairly, effectively, and in accordance with consumer laws
  • Maintain and update electronic and hard copy records
  • Perform other duties as assigned

Requirements

What you’ll need
  • Typically requires a minimum of five years of related experience
  • High School Diploma or equivalent
  • Must have computer, email, phone, communication and problem solving skills
  • Must be able to multi-task and work in a fast paced environment
  • May require fluency in more than one language