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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service capabilities, including effective communication, problem-solving, and negotiation skills. Proficient in order management processes, including quote preparation, order tracking, and discrepancy resolution.
Highest-signal resume keywords
Customer ServiceOrder ManagementCommunication SkillsProblem SolvingNegotiation Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order TrackingQuote PreparationInvoicingBacklog ProcessingDiscrepancy Resolution
Soft Skills
Excellent CommunicationMulti-taskingCustomer RelationsFast Paced Environment Adaptability
Tools & Technologies
ComputerEmailPhone
Industry Keywords
Customer NeedsBusiness ServicesConsumer LawsKey Performance Metrics
About the role
Key responsibilities & impact- Respond to customer inquiries
- Expedite critical orders
- Communicate dispositions
- Research and resolve issues
- Research orders
- Provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problem resolution and other support to sales team members and/or external customers
- Handle order expediting, stock queries, reporting and stock rotation
- Identify, investigate and participate in opportunities to improve processes and procedures, including key performance metrics
- Maintain good customer relations and resolve customer claims and complaints fairly, effectively and in accordance with consumer laws
- Maintain and update electronic and/or hard copy records
- Perform other duties as assigned
Requirements
What you’ll need- Excellent English level
- Typically requires a minimum of few years of related experience
- Computer, email, phone, communication and problem solving skills
- Ability to multi-task and work in a fast paced environment
- Excellent selling, negotiation and communication skills
- Expert knowledge of customer needs, products and complexity of business services
Benefits
Comp & perks- A supportive team environment where everyone is working toward the same goal
- Tools and opportunities to further your career
- Strong core values
- Flexible working
- Paid holiday, plus bank holidays