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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer relationship management, sales negotiation, and order processing while ensuring compliance with SOX regulations. Proficient in utilizing SAP and advanced Excel skills to analyze data and support sales activities.
Highest-signal resume keywords
SAP SD KnowledgeCustomer Service OrientationSales Negotiation TechniquesAdvanced Excel SkillsProblem Solving Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales TechniquesOrder ManagementData AnalysisCustomer Needs AssessmentQuotation Preparation
Soft Skills
Excellent Communication SkillsTeam CollaborationCustomer FocusProblem Solving
Tools & Technologies
SAPERP SystemsQuoteFXSupplierWinMicrosoft Excel
Industry Keywords
SOX ComplianceRevenue ManagementGross MarginCustomer Relationship ManagementDemand Creation
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Sell to customers by phone or email using negotiating and convincing techniques to generate sales and maximize gross profitability
- Respond to customer email or telephone inquiries in a timely manner
- Maintain master customer data in respective systems
- Qualify, prepare, and load offers/quotations and proactively follow up to maximize purchase order placement
- Review and process customer purchase orders in line with SOX compliance
- Share responsibility for revenue and gross margin for selected customers
- Perform proactive backlog management and inform customers of possible delivery delays
- Coordinate technical questions with account managers, field application engineers, and service functions
- Support team members in preparing responses to customer inquiries and quotation requests
- Request customer information on pricing and competition to support supplier negotiations
- Interface with Purchasing/Procurement, Business Services, Warehouse, Credit & Collections, and Quality
- Participate in team meetings, in-house training, and supplier training/meetings
- Manage customer concerns and claims and register them in the applicable system
- Review and update reports
- Occasionally visit assigned customers with FAE/AM to improve customer relationships
- Handle customer sample requests and follow up as part of demand creation
- Participate in sales promotional activities
Requirements
What you’ll need- Knowledge with SAP SD preferred but not essential
- High knowledge of Microsoft packages including Outlook & Excel
- Excellent communication skills
- Ability to apply selling techniques over the phone
- Ability to work with an international team environment
- Good English language skills (oral and in writing) in order to fulfill internal requirements
- High customer service and customer focus orientated
- Problem solving skills
- Expert knowledge of customer needs, products and complexity of business services
- Ability to identify new qualified customers for inclusion in Avnet’s portfolio of increasingly more complex accounts
- May be required to occasionally travel to customer sites or attend training including some overnight travel
- Advanced knowledge of systems such as SAP, ERP, order management
- Full knowledge of Excel skills allowing for problem solving, formulas, analysis, formatting and manipulation of data
- Full knowledge of QuoteFX, SupplierWin, PowerPoint, WebEx
Benefits
Comp & perks- A supportive team environment where everyone is working toward the same goal
- Tools and opportunities to further your career
- Strong core values
- Flexible working
- Paid holiday, plus bank holidays