Manager, Material Operations

Avnet

. Supervise and prioritize daily team activities across Customer Returns (RMA), RMA Credits, RMA PRN Resolution Failure Analysis / QFS, Warranty Repairs, Factory Drop Ship Billing, and SOX and SOC Audit Support .

Posted 9/18/2026full-timeTempe • Arizona • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in supervising cross-functional teams and ensuring compliance with operational metrics and service levels. Proficient in process documentation, root cause analysis, and stakeholder collaboration to drive continuous improvement in customer returns and warranty processes.

Highest-signal resume keywords

Supervisory ExperienceCustomer Returns ManagementProcess DocumentationRoot Cause AnalysisStakeholder Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Returns (RMA)RMA CreditsWarranty RepairsFactory Drop Ship BillingSOX ComplianceSOC Audit SupportAgile Workforce ManagementPerformance MonitoringProcess OptimizationKnowledge Management

Soft Skills

CoachingTrainingTeam DevelopmentProblem SolvingCommunication

Industry Keywords

Operational MetricsCompliance RequirementsService Level CommitmentsCross-Functional CollaborationPerformance Effectiveness

About the role

Key responsibilities & impact

Supervise and prioritize daily team activities across Customer Returns (RMA), RMA Credits, RMA PRN Resolution Failure Analysis / QFS, Warranty Repairs, Factory Drop Ship Billing, and SOX and SOC Audit Support
Build and maintain an agile, cross-functional workforce capable of supporting multiple operational processes
Develop team members through coaching, training, and career development planning
Ensure service levels, operational metrics, and compliance requirements are consistently achieved
Establish and maintain process documentation, knowledge management practices, and standard operating procedures
Monitor performance, workload distribution, and process effectiveness while identifying opportunities for automation and optimization
Drive root cause analysis and corrective actions to eliminate recurring issues and improve outcomes
Partner with stakeholders across Operations, Finance, Logistics, Sales, and Product to resolve issues and improve business outcomes
Take ownership of end-to-end outcomes
Drive disciplined process documentation and knowledge sharing
Deliver on service level commitments and operational objectives
Proactively identify trends, risks, and improvement opportunities

Requirements

What you’ll need

Typically 6+ years of work experience
2+ years of supervisory experience
Bachelor's degree or equivalent experience from which comparable knowledge and job skills can be obtained
Experience or knowledge relevant to Customer Returns (RMA), RMA Credits, RMA PRN Resolution Failure Analysis / QFS, Warranty Repairs, Factory Drop Ship Billing, and SOX and SOC Audit Support
Ability to supervise and prioritize daily team activities
Ability to build and maintain an agile, cross-functional workforce
Ability to develop team members through coaching, training, and career development planning
Ability to ensure service levels, operational metrics, and compliance requirements are achieved
Ability to establish and maintain process documentation, knowledge management practices, and standard operating procedures
Ability to monitor performance, workload distribution, and process effectiveness
Ability to drive root cause analysis and corrective actions
Ability to partner with stakeholders across Operations, Finance, Logistics, Sales, and Product

Benefits

Comp & perks

Generous Paid Time Off
401K and Pension Plan
Paid Holidays
Family Support (Paid Leave, Surrogacy, Adoption)
Medical, Dental, Vision, and Life Insurance
Long-term and Short-term Disability Insurance
Health Savings Account / Flexible Spending Account
Education Assistance
Employee Development Resources
Employee Wellness, Leadership Development and Mentorship Programs
Flexible working arrangements
Opportunities to give back to your community
Competitive compensation and benefit programs