Material Operations Business Analyst

Avnet

. Support day-to-day operations across customer returns, RMA credits, RMA PRN resolution, failure analysis / quality feedback systems, warranty repairs, and factory drop ship billing .

Posted 9/18/2026full-timeTempe • Arizona • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing customer returns, RMA processes, and warranty repairs while driving process improvements through data analysis and effective communication. Capable of documenting procedures and collaborating with cross-functional teams to enhance service delivery.

Highest-signal resume keywords

Customer Returns ManagementRMA Credits ProcessingFailure AnalysisData-Driven Decision-MakingEffective Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

RMA PRN ResolutionQuality Feedback SystemsWarranty RepairsProcess ImprovementData Analysis

Soft Skills

CuriosityOwnershipAccountabilityCollaborationOrganizational Discipline

Industry Keywords

Factory Drop Ship BillingBusiness InsightsStandardizationKnowledge Management

About the role

Key responsibilities & impact

Support day-to-day operations across customer returns, RMA credits, RMA PRN resolution, failure analysis / quality feedback systems, warranty repairs, and factory drop ship billing
Support root cause investigations and process improvement initiatives using data and business insights
Collaborate with cross-functional teams to resolve operational issues and improve service delivery
Communicate analytical findings clearly, concisely, and actionably to stakeholders
Document business processes, procedures, requirements, and training materials for standardization and knowledge management

Requirements

What you’ll need

Support functional areas including Customer Returns (RMA), RMA Credits, RMA PRN Resolution, Failure Analysis / Quality Feedback Systems (QFS), Warranty Repairs, and Factory Drop Ship Billing
Curiosity and a continuous improvement mindset
Strong ownership and accountability for assigned work
Data-driven decision-making skills
Effective collaboration and communication
Ability to learn new processes and systems quickly
Strong documentation and organizational discipline

Benefits

Comp & perks

Generous Paid Time Off
401K and Pension Plan
Paid Holidays
Family Support (Paid Leave, Surrogacy, Adoption)
Medical, Dental, Vision, and Life Insurance
Long-term and Short-term Disability Insurance
Health Savings Account / Flexible Spending Account
Education Assistance
Employee Development Resources
Employee Wellness, Leadership Development and Mentorship Programs
Flexible working arrangements
Opportunities to give back to your community