Material Operations Business Analyst I

Avnet

. Support day-to-day operations for Customer Returns (RMA), RMA Credits, RMA PRN Resolution, Failure Analysis / Quality Feedback Systems (QFS), Warranty Repairs, and Factory Drop Ship Billing .

Posted 9/18/2026full-timeTempe • Arizona • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong data-driven decision-making skills and effective collaboration to support customer returns operations and process improvements. Capable of clear communication of analytical findings and thorough documentation for standardization.

Highest-signal resume keywords

Data-Driven Decision-MakingProcess Improvement InitiativesEffective CollaborationStrong Documentation SkillsAnalytical Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

CuriosityContinuous Improvement MindsetOwnershipAccountabilityOrganizational Discipline

Industry Keywords

Customer ReturnsRMAFailure AnalysisQuality Feedback SystemsWarranty RepairsFactory Drop Ship Billing

About the role

Key responsibilities & impact

Support day-to-day operations for Customer Returns (RMA), RMA Credits, RMA PRN Resolution, Failure Analysis / Quality Feedback Systems (QFS), Warranty Repairs, and Factory Drop Ship Billing
Support root cause investigations and process improvement initiatives using data and business insights
Collaborate with cross-functional teams to resolve operational issues and improve service delivery
Communicate analytical findings clearly, concisely, and actionably to stakeholders
Document business processes, procedures, requirements, and training materials for standardization and knowledge management

Requirements

What you’ll need

Curiosity and a continuous improvement mindset
Strong ownership and accountability for assigned work
Data-driven decision-making skills
Effective collaboration and communication
Ability to learn new processes and systems quickly
Strong documentation and organizational discipline

Benefits

Comp & perks

Generous Paid Time Off
401K and Pension Plan
Paid Holidays
Family Support (Paid Leave, Surrogacy, Adoption)
Medical, Dental, Vision, and Life Insurance
Long-term and Short-term Disability Insurance
Health Savings Account / Flexible Spending Account
Education Assistance
Employee Development Resources
Employee Wellness, Leadership Development and Mentorship Programs
Flexible working arrangements
Opportunities to give back to your community