Service Supply Chain Operations

Avnet

. Manages customer solutions including revenue growth, key business metrics, and customer satisfaction while driving corporate strategy implementation .

Posted 9/29/2026full-timeRemote • MalaysiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing global customer accounts, driving revenue growth, and ensuring customer satisfaction through strategic relationship development and effective service logistics. Proficient in analyzing business strategies and implementing solutions that align with customer needs and corporate goals.

Highest-signal resume keywords

Global Account ManagementService Logistics ExperienceERP Systems ProficiencyAnalytical SkillsParts Planning Software Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Revenue Growth ManagementP&L Profitability AnalysisCustomer Satisfaction MetricsContract NegotiationService Parts PlanningProcess ImprovementProductivity Metrics AssessmentProblem-SolvingStrategic Relationship DevelopmentCustomer-Focused Strategy Development

Soft Skills

Innovative Solution SuggestionsCoordination with Support Organizations

Tools & Technologies

Microsoft Office SuiteERP SystemsBaxter Planning Software

Certifications & Qualifications

Bachelor's Degree in Business AdministrationBachelor's Degree in Supply Chain ManagementBachelor's Degree in Engineering

Industry Keywords

Service Supply ChainCustomer SolutionsOrder FulfillmentLogistics ManagementKey Performance Indicators

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Manages customer solutions including revenue growth, key business metrics, and customer satisfaction while driving corporate strategy implementation
Analyzes customer business strategies and future product plans to align company offerings and resources
Serves as subject matter expert and primary point of contact for identified deliverables
Manages end-to-end order fulfillment for sustaining program accounts
Manages customer accounts, including revenue growth, P&L profitability, business metrics, and customer satisfaction
Coordinates with support organizations to deliver customer service-level expectations
Ensures customer adherence to contractual agreements and identifies options for additional ROI
Develops customer-focused strategies leveraging product and solution offerings
Develops strategic relationships with customers, suppliers, and peers
Manages complex strategic accounts
Negotiates contract changes related to customer requirements, lifecycle issues, enhancements, upgrades, and increased sales
Manages global service logistics and service parts planning
Supports a global network of 140 forward stocking locations and logistics across 57 countries
Drives customer on-time delivery SLAs for next-business-day and 4-hour service orders while maintaining cost goals
Executes service parts planning strategies for new buy and repair to maximize part availability
Oversees process improvements with third-party repair partners and logistics providers
Performs other duties as assigned

Requirements

What you’ll need

Typically 8+ years with bachelor's or equivalent
Bachelor's degree or equivalent experience from which comparable knowledge and job skills can be obtained
Must manage global accounts
May require an Engineering, Computer Science or equivalent technical education
Proficient in all Microsoft Office products (Excel, Word & PowerPoint)
Highly skilled in utilization of ERP systems
Strong service logistics and planning experience
Analytical skills to assess and drive productivity metrics and key performance indicators
Ability to plan, problem-solve, and provide innovative solution suggestions
Requires Bachelor's degree in Business Administration, Supply Chain Management, or Engineering
5+ years' experience in the service supply chain space
3+ years' experience managing hardware service operations at the regional or global level
Parts Planning software experience; Baxter Planning software experience preferred