Implementation Manager

Avoca

. Lead end-to-end implementations from kickoff through go-live, including project management, stakeholder communication, and client accountability .

Posted 9/30/2026full-timeRemote • United StatesJuniorMid-Level💰 $120,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading software implementation projects, managing stakeholder communication, and translating client requirements into technical specifications. Proficient in configuring workflows and integrations while advocating for product improvements and delivering tailored training.

Highest-signal resume keywords

Software ImplementationProject ManagementAPI IntegrationWorkflow ConfigurationTechnical Account Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Software ImplementationAPI IntegrationWorkflow ConfigurationTechnical SpecificationsProject ManagementClient Testing CoordinationIssue ResolutionIntegration PatternsPrompting LogicB2B Client Management

Soft Skills

Clear CommunicationSelf-MotivatedFlexibilityStakeholder ManagementProblem Solving

Tools & Technologies

SaaSAI SoftwareEnterprise Software

Industry Keywords

B2B StartupsTechnical Customer SuccessSolutions ArchitectureHigh-Growth Environments

About the role

Key responsibilities & impact

Lead end-to-end implementations from kickoff through go-live, including project management, stakeholder communication, and client accountability
Gather and document client business requirements and translate them into technical specifications
Configure and iterate on prompting and workflows to improve call handling quality, conversion rates, and revenue impact
Partner with Product and Engineering on new features, implementation playbooks, and scalable success frameworks
Design and deliver tailored product training and education
Lead configuration QA, client testing coordination, issue triage, and resolution
Coordinate go-live activities, monitor production volume, and transition clients to post-launch teams
Advocate for product improvements for implementation clients
Manage multiple implementations simultaneously while partnering with CS, Sales, Product, and Engineering

Requirements

What you’ll need

2-5 years working at B2B startups in software implementation, technical account management, solutions architecture, or technical customer success, or more than 4 years of overall experience
Fluency with APIs, webhooks, and integration patterns, including reading and discussing payloads, auth models, and error handling
Experience configuring prompting, workflow logic, and system integrations in AI, SaaS, or enterprise software contexts
Strong project management skills managing multiple concurrent software delivery projects for B2B clients
Clear, direct communication with technical and non-technical audiences
Self-motivated and comfortable operating in fast-moving, high-growth environments
Track record of owning processes end-to-end
Flexibility to travel to client sites
Required to answer whether visa sponsorship is needed to work in the United States

Benefits

Comp & perks

Comprehensive medical, dental, and vision insurance
Company-sponsored 401(k) through Vestwell
Flexible PTO plus U.S. federal holidays
Company-wide off-sites
Monthly wellness stipend
Daily in-office lunch through Parkday
Dinner covered when working late
Commuter benefits and late-night rideshare
Standing desks and workspace accommodations available on request
All core tools and software provided
Bonus
Equity