Avoca

Implementation Specialist

• Lead end-to-end implementations from kickoff through go-live, including project management, stakeholder communication, and client accountability
• Gather and document client business requirements and translate them into technical specifications
• Configure and iterate on prompting and workflows to improve call handling quality, conversion rates, and revenue impact
• Partner with Product and Engineering on new features, implementation playbooks, and scalable success frameworks
• Design and deliver tailored product training and education
• Lead configuration QA, client testing coordination, issue triage, and resolution
• Coordinate go-live activities, monitor production volume, and transition clients to post-launch teams
• Advocate for product improvements for implementation clients
• Manage multiple implementations simultaneously while partnering with CS, Sales, Product, and Engineering

Implementation Manager

Full-stack Engineer

• Build scalable backend services, APIs, and AI-powered features using TypeScript/Node.js, Python, and cloud platforms
• Own and ship features end-to-end, from backend services to customer-facing interfaces
• Design prompts, evaluate AI-powered workflows, and build systems that make LLMs reliable in production
• Build integrations with CRM systems, scheduling platforms, and third-party communication tools
• Fix real customer problems with a short report-to-production loop
• Write comprehensive tests, add monitoring, and own shipped systems post-release
• Participate in on-call rotation and incident response
• Collaborate with senior engineers through code reviews and technical and architecture discussions
• Partner with Product, Design, and Customer Success to translate requirements into robust customer-facing solutions
• Drive loosely defined problems to completion with minimal hand-holding

Implementation Manager

Software Engineer – Product