Account Specialist

Axalta

. Serve as the primary point of contact for customers and build strong, long-term, collaborative customer relationships .

Posted 9/24/2026full-timeRemote • GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer relationship management and account management skills, with a focus on automotive refinishing and collision repair. Proficient in utilizing Salesforce and MS Office to enhance productivity and communication while driving sales and customer satisfaction.

Highest-signal resume keywords

Customer Relationship ManagementSalesforce ProficiencyAutomotive Refinishing KnowledgeAccount Management ExperienceStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales ManagementCollision Repair KnowledgeProduct KnowledgeCustomer Needs AnalysisProcess Improvement

Soft Skills

Team-Oriented ApproachSelf-DisciplineAccountabilityPersuasive CommunicationProblem-Solving

Tools & Technologies

Salesforce (SFDC)MS OfficeSharePointPitcher

Certifications & Qualifications

Automotive Refinishing Technician TrainingMaster Craftsman QualificationBachelor's Degree

Industry Keywords

Automotive RefinishingCollision RepairCommercial TransportationIndustrial ApplicationsBody Shop Business

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Serve as the primary point of contact for customers and build strong, long-term, collaborative customer relationships
Understand the relevant business agreements with customers and ensure compliance with them
Develop and implement individual customer plans for product, color, and service requirements
Communicate the value and benefits of Axalta products, colors, and services
Analyze customer needs and make targeted use of internal resources
Communicate in a structured manner, conduct regular customer visits, and maintain complete documentation in Salesforce (SFDC)
Follow up on issues and provide guidance on process improvements
Contribute to regional team objectives related to revenue, profitability, customer retention, and sales management
Support SOPs and promote Axalta training programs and local performance groups
Lead and coordinate paint conversion projects and involve the required sales resources
Maintain and update customer and contact data in Salesforce (SFDC)
Use SharePoint, Pitcher, Salesforce, and MS Office to increase productivity and improve communication

Requirements

What you’ll need

Several years of professional sales experience, preferably in automotive refinishing, with a proven track record in customer service and account management
Completed training as an automotive refinishing technician, a master craftsman qualification, a bachelor's degree, or at least 3–5 years of relevant industry experience
Strong knowledge of collision repair, commercial transportation, industrial applications, and basic sales principles
Good knowledge of Axalta's core product lines and the body shop business
Strong ability to identify customer needs, respond quickly, and resolve issues through collaborative solutions
High level of self-discipline and accountability in an autonomous work environment
Professional demeanor at all organizational levels and awareness of how one's actions affect the customer
Team-oriented approach and active support of regional sales activities to achieve shared goals
Confident, persuasive, and goal-oriented written and verbal communication skills
Very good IT skills, particularly in MS Office (Word, Excel, PowerPoint)
High willingness to travel (at least 70% of working time)

Benefits

Comp & perks

Health insurance
Paid time off