Axalta

Sales

• Drive growth within the collision repair industry for the Economy and Value Segment
• Identify, develop, and convert new paint system opportunities within collision centers for distribution partners
• Build and maintain a pipeline of qualified opportunities through prospecting, networking, and relationship development
• Manage and retain customer accounts through distribution partners and direct customer engagement
• Serve as a primary customer resource for product knowledge, application support, and technical troubleshooting
• Support customer installations, onboarding, painter certification, and product implementation
• Conduct product demonstrations, technical training sessions, and best-practice workshops
• Communicate the value of products, color technologies, services, and training programs
• Partner with sales, distribution, and technical teams to drive conversions and retention
• Maintain accurate account activity and opportunities in Salesforce (SFDC)
• Diagnose and resolve product-performance, application, and process-related challenges
• Maintain expert-level knowledge of Economy Segment products and market trends
• Manage selling expenses within budget guidelines
• Demonstrate safety leadership and PPE compliance
• Travel up to 75% and conduct onsite visits at customer sites

Sales & Collision Paint Specialist

• Identify, develop, and convert new paint system opportunities within collision centers for distribution partners
• Build and maintain a pipeline of qualified opportunities through prospecting, networking, and relationship development
• Serve as a trusted advisor and primary customer resource for product knowledge, application support, and technical troubleshooting
• Support customer installations, onboarding, painter certification, and product implementation
• Conduct product demonstrations, technical training sessions, and best-practice workshops
• Communicate the value of products, color technologies, services, and training programs
• Partner with sales, distribution, and technical teams to drive conversions and retention
• Maintain accurate account activity and opportunities within Salesforce (SFDC)
• Diagnose and resolve product-performance, application, and process-related challenges
• Maintain expert-level knowledge of Economy Segment products and market trends
• Manage selling expenses within budget guidelines
• Demonstrate safety leadership and PPE compliance

Customer Support

• Serve as primary point of contact for technical inquiries related to Axalta products
• Assist customers with product selection, mixing, and application across Axalta product lines
• Diagnose paint film failures and application defects using technical knowledge, interviews, photos, and videos
• Guide customers on activator and reducer choices based on shop conditions
• Manage complex customer situations and escalate to internal resources when needed
• Assess when in-person technician visits are required and create Salesforce requests
• Provide field support for customer conversion efforts when necessary
• Enter product and color quality complaints in Salesforce
• Provide cross-competitor information, LAB crossovers, color formulas, and color tool assistance
• Provide expert customer support via phone, email, chat, and text
• Provide SDS, COA, Certificates of Conformance, and assist with EDS reports
• Recommend workflow and quality assurance improvements
• Collaborate with cross-functional teams on quality issues and process improvements
• Attend product specialist training, group calls, technical broadcasts, and Color Council calls
• Research issues using Seismic, Refinish Support, Salesforce, FSL, technical data sheets, and internal experts
• Improve knowledge articles and share technical knowledge with coworkers
• Lead quarterly color and technical update meetings

Technical Advanced Support Specialist – Level II

• Lead and develop Customer Service Team Leaders and operational support teams.
• Drive customer service performance and achievement of operational KPIs.
• Standardize customer service processes across regions and business units.
• Lead customer experience initiatives to improve satisfaction, loyalty, and retention.
• Analyze Voice of Customer feedback and service performance data.
• Own customer service processes within Salesforce and CRM platforms.
• Define business requirements and partner with IT on system enhancements and digital initiatives.
• Ensure CRM governance, data quality, process compliance, and user adoption.
• Lead continuous improvement using Lean and Six Sigma methodologies.
• Develop and govern SOPs and organizational best practices.
• Drive efficiency through automation, RPA, and AI-enabled solutions.
• Develop dashboards and reporting tools for data-driven decision-making.
• Oversee back-office operations, workload balancing, productivity, and compliance.
• Partner with Sales, Supply Chain, Planning, Logistics, Manufacturing, Finance, and IT to improve customer outcomes.
• Lead implementation of digital platforms, customer portals, webshops, and service tools.

Senior Customer Service Operations Manager

• Grow business and sell solutions to potential Axalta customers within the assigned market
• Partner with coatings customers to drive new business to Axalta
• Meet required sales and revenue targets across customer segments
• Identify and develop a pipeline of prospective customers
• Build a professional industry network
• Conduct market research to uncover value drivers
• Communicate timely market updates to multiple levels of management
• Participate in preparing and executing sales plans, events, and campaigns
• Present Axalta solutions to key decision-makers at prospective companies
• Collaborate with internal and external resources to deliver results
• Maintain accurate account information and contact data in Salesforce (SFDC)

Sales Specialist

Account Specialist

• Serve as the primary point of contact for customers and build strong, long-term, collaborative customer relationships
• Understand the relevant business agreements with customers and ensure compliance with them
• Develop and implement individual customer plans for product, color, and service requirements
• Communicate the value and benefits of Axalta products, colors, and services
• Analyze customer needs and make targeted use of internal resources
• Communicate in a structured manner, conduct regular customer visits, and maintain complete documentation in Salesforce (SFDC)
• Follow up on issues and provide guidance on process improvements
• Contribute to regional team objectives related to revenue, profitability, customer retention, and sales management
• Support SOPs and promote Axalta training programs and local performance groups
• Lead and coordinate paint conversion projects and involve the required sales resources
• Maintain and update customer and contact data in Salesforce (SFDC)
• Use SharePoint, Pitcher, Salesforce, and MS Office to increase productivity and improve communication

Compliance

• Implement product stewardship and regulatory policies, procedures, processes, and initiatives across the region
• Monitor regional regulatory activities and assess new regulations that may impact Axalta
• Provide guidance on new standards, legislation, and business impacts
• Develop product registration strategies for new product introduction with global and regional teams
• Ensure compliance with regional and local regulations covering hazard communication, substance registrations, reporting, and related requirements
• Respond to customer-driven product stewardship needs and support regional operations
• Represent Axalta in regional industry associations and government agencies
• Provide functional and program guidance, training, and development for regional PS&R staff
• Investigate and report product stewardship incidents, identify root causes, and recommend preventive measures
• Develop and track leading and lagging performance indicators
• Identify and implement best practices, efficient tools, standardized practices, and processes
• Ensure information systems and tools support product and global chemical data management and reporting

Product Stewardship – Regulatory Manager

Technician

• Support relationships with management teams, procurement teams, and paint technicians at customer sites
• Maintain key communication with sales and management
• Provide technical direction and assistance to customers on product lines
• Respond to questions and concerns regarding product lines and general operations
• Troubleshoot and resolve painting issues related to product, application, inventory, and the general paint process
• Assist customers in overcoming line problems
• Gather data and material samples for analysis, testing, and reporting
• Assist with daily paint consumption, invoices, inventory, and paint ordering
• Collect viscosity, temperature, appearance, Wave Scan, and film build data
• Analyze collected data and regularly report results internally and to customers when required
• Notify appropriate parties when data falls outside expectations
• Support monthly plant quality reports and recommend specification and quality ranges
• Assist with customer demand forecasts, onsite inventory, and product orders
• Support customer projects (LWRs) and test requests; coordinate with chemists and report results to customers when requested
• Build relationships at all levels and help the team deliver value

Paint Technician, Automotive

• Act as the primary point of contact for identified customers
• Build strong, collaborative customer relationships
• Understand and deliver all elements of each business agreement
• Develop and execute account plans covering product, color, and service needs
• Communicate the value and benefits of Axalta products, color, and services
• Engage appropriate resources to meet customer needs
• Maintain regular customer calls and document interactions in Salesforce (SFDC)
• Follow up on issues and identify process improvements
• Prioritize tasks and contribute to regional revenue, profitability, customer retention, and distributor management goals
• Support standard operating procedures and inform customers about Axalta training classes and local performance groups
• Lead paint conversion efforts and solicit distribution resources
• Maintain accurate account and contact information in Salesforce
• Use SharePoint, Salesforce, and Microsoft Office to improve productivity and communication

Account Specialist, Collision

Product Specialist

• Develop, train, and support distributor personnel serving collision shop customers
• Provide product and technical support for new products, training availability, and value-added programs
• Lead new customer installations, train and certify painters, and troubleshoot technical issues
• Conduct refinisher meetings, lunch and learns, WOW sessions, and counter clinics
• Promote safe product application and personal protective equipment use
• Support market activities and collaborate with the market sales team
• Complete ongoing trainings, assessments, and certifications for Axalta brands and technologies
• Use Axalta paint and material account management tools to support key accounts
• Reinforce Axalta’s technical support network with shop personnel
• Manage selling expenses within the designated budget
• Stay current with industry trends and association activities
• Document progression and collaborate with peers and other resources to meet customer needs
• Maintain a flexible schedule and travel across the Northern Illinois territory

Sales & Collision Paint Specialist

Sales & Collision Paint Specialist

Technical Advanced Support Specialist – Level II

Senior Customer Service Operations Manager

Sales Specialist

Account Specialist

Product Stewardship – Regulatory Manager

Paint Technician, Automotive

Account Specialist, Collision

Product Specialist, Collision