Account Specialist, Collision

Axalta

. Maintain strong customer satisfaction and long-term retention of Axalta customers .

Posted 11/2/2026full-timeRemote • Florida • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer relationship management and account planning skills, with a focus on the Automotive Refinish industry. Proficient in utilizing Salesforce and Microsoft Office to enhance productivity and communication while effectively addressing customer needs.

Highest-signal resume keywords

Automotive Refinish Industry ExperienceCustomer Relationship ManagementSalesforce ProficiencyEffective Communication SkillsAccount Planning

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account PlanningCustomer Needs IdentificationProblem ResolutionProduct KnowledgeCollision Repair FundamentalsDistribution FundamentalsPaint Conversion EffortsSOP SupportLocal Performance GroupsDocumentation Skills

Soft Skills

Team-Player OrientationProfessional MannerCollaborative Problem SolvingAutonomous Work AbilityEffective Written Communication

Tools & Technologies

SalesforceSharePointMicrosoft OfficeMS WordMS ExcelMS PowerPoint

Certifications & Qualifications

Valid Driver’s License

Industry Keywords

Automotive RefinishCollision RepairCommercial TransportationIndustrial Business EnvironmentCustomer RetentionDistributor ManagementRegional RevenueProfitabilityCustomer SatisfactionOnsite Customer Visits

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Maintain strong customer satisfaction and long-term retention of Axalta customers
Act as primary point of contact for identified customers and build collaborative relationships
Understand and deliver the key elements of each customer’s business agreement
Develop and execute account plans covering product, color, and service needs
Communicate the value and benefits of Axalta products, color, and services
Engage appropriate resources to meet customer needs
Maintain regular customer call schedules and document interactions in Salesforce (SFDC)
Follow up on issues and identify process improvements to remove customer roadblocks
Contribute to regional revenue, profitability, customer retention, and distributor-management results
Support SOPs and promote Axalta training classes and Local Performance Groups
Lead paint conversion efforts and solicit distribution resources
Maintain accurate account and contact information in Salesforce
Use SharePoint, Salesforce, and Microsoft Office to improve productivity and communication
Travel approximately 50% for onsite customer visits across Florida’s Gulf Coast territory

Requirements

What you’ll need

Bachelor’s degree and/or at least 3-5 years of Automotive Refinish industry experience
Strong knowledge of the collision repair, commercial transportation and industrial business environment and distribution fundamentals
Working knowledge of Axalta’s core product lines and repair shop business fundamentals
Ability to identify customer needs and resolve problems collaboratively
Ability to work effectively in unstructured and autonomous conditions
Professional manner throughout all levels of the organization
Strong team-player orientation
Effective written and oral communication skills
Competent computer skills; proficiency with MS Office (Word, Excel, PowerPoint)
Willingness and ability to travel up to 50% of the time
Valid Driver’s License required
Local presence in the Tampa/St. Petersburg, Florida surrounding area
Not eligible for relocation or sponsorship

Benefits

Comp & perks

Health insurance
Paid time off