Account Specialist, Collision

Axalta

. Act as the primary point of contact for identified customers .

Posted 9/17/2026full-timeNew York • United StatesMid-LevelSenior💰 $75,000 - $95,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Automotive Refinish with a strong focus on customer relationship management, account planning, and effective communication. Proficient in utilizing Salesforce and Microsoft Office to enhance productivity and support customer needs.

Highest-signal resume keywords

Automotive Refinish ExperienceCustomer Relationship ManagementSalesforce ProficiencyEffective Communication SkillsAccount Planning

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Automotive RefinishCollision Repair KnowledgeDistribution FundamentalsAccount ManagementProblem ResolutionProduct KnowledgeService DeliveryProcess ImprovementSales StrategyCustomer Support

Soft Skills

Team PlayerSelf-DisciplineProfessional PresentationCollaborationEffective Communication

Tools & Technologies

SalesforceSharePointMicrosoft Office

Industry Keywords

Automotive Refinish IndustryCollision RepairCommercial TransportationIndustrial Business EnvironmentAxalta Products

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Act as the primary point of contact for identified customers
Build strong, collaborative customer relationships
Understand and deliver all elements of each business agreement
Develop and execute account plans covering product, color, and service needs
Communicate the value and benefits of Axalta products, color, and services
Engage appropriate resources to meet customer needs
Maintain regular customer calls and document interactions in Salesforce (SFDC)
Follow up on issues and identify process improvements
Prioritize tasks and contribute to regional revenue, profitability, customer retention, and distributor management goals
Support standard operating procedures and inform customers about Axalta training classes and local performance groups
Lead paint conversion efforts and solicit distribution resources
Maintain accurate account and contact information in Salesforce
Use SharePoint, Salesforce, and Microsoft Office to improve productivity and communication

Requirements

What you’ll need

Bachelor’s degree and/or at least 3-5 years of Automotive Refinish industry experience
Automotive Refinish background and successful customer support experience
Strong knowledge of the collision repair, commercial transportation and industrial business environment
Knowledge of distribution fundamentals
Working knowledge of Axalta’s core product lines and repair shop business fundamentals
Ability to identify customer needs and resolve problems collaboratively
Self-disciplined and able to work effectively in unstructured and autonomous conditions
Professional presentation throughout all levels of the organization
Strong team-player abilities
Effective written and oral communication skills
Competent computer skills and proficiency with MS Office (Word, Excel, PowerPoint)
Willingness and ability to travel up to 50% of the time
Local presence in the Western New York surrounding area
Not eligible for relocation or sponsorship

Benefits

Comp & perks

Health insurance
Paid time off
Sales incentive target of 30%