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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in collision repair painting and technical support, with a strong focus on quality assurance, customer service, and effective communication. Proficient in diagnosing paint application issues and providing solutions while collaborating with cross-functional teams.
Highest-signal resume keywords
Collision Repair Painting ExperienceAxalta Solvent And Waterborne ExperienceTechnical Aptitude And Troubleshooting SkillsCustomer Support ExperienceSalesforce Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Paint Application DiagnosisQuality AssuranceTechnical KnowledgeWorkflow ImprovementColor Formula AssistanceSDS And COA ProvisionTechnical Data Sheet ResearchField SupportProduct Selection AssistanceMixing And Application Guidance
Soft Skills
Excellent Communication SkillsInterpersonal SkillsDetail-Oriented MindsetAbility To Work IndependentlyCollaborative Teamwork
Tools & Technologies
SalesforceSeismicRefinish SupportFSLColor Tool Assistance
Industry Keywords
Paint Film Failure DiagnosisActivator And Reducer ChoicesCustomer Conversion EffortsTechnical SupportContinuous Improvement
About the role
Key responsibilities & impact- Serve as primary point of contact for technical inquiries related to Axalta products
- Assist customers with product selection, mixing, and application across Axalta product lines
- Diagnose paint film failures and application defects using technical knowledge, interviews, photos, and videos
- Guide customers on activator and reducer choices based on shop conditions
- Manage complex customer situations and escalate to internal resources when needed
- Assess when in-person technician visits are required and create Salesforce requests
- Provide field support for customer conversion efforts when necessary
- Enter product and color quality complaints in Salesforce
- Provide cross-competitor information, LAB crossovers, color formulas, and color tool assistance
- Provide expert customer support via phone, email, chat, and text
- Provide SDS, COA, Certificates of Conformance, and assist with EDS reports
- Recommend workflow and quality assurance improvements
- Collaborate with cross-functional teams on quality issues and process improvements
- Attend product specialist training, group calls, technical broadcasts, and Color Council calls
- Research issues using Seismic, Refinish Support, Salesforce, FSL, technical data sheets, and internal experts
- Improve knowledge articles and share technical knowledge with coworkers
- Lead quarterly color and technical update meetings
Requirements
What you’ll need- Minimum 5+ years hands-on collision repair painting experience, including firsthand experience in a production refinish environment
- Axalta solvent and waterborne experience
- Able to diagnose paint application concerns, identify probable failure causes, and explain corrective actions practically
- Strong technical aptitude and troubleshooting skills
- Excellent communication and interpersonal skills
- Detail-oriented mindset focused on quality assurance and continuous improvement
- Ability to work independently and collaboratively in a fast-paced environment
- Customer support or technical service experience preferred
Benefits
Comp & perks- Health insurance
- Paid time off