Patient Scheduler

Axia Women's Health

. Greet patients and respond to inquiries by phone .

Posted 10/23/2026full-timeRemote • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in patient registration, appointment scheduling, and insurance verification while adhering to HIPAA and OSHA regulations. Excels in communication and collaboration within a healthcare team to enhance patient experience and operational efficiency.

Highest-signal resume keywords

Patient RegistrationInsurance VerificationElectronic Health Records (EHR)Customer Service ExperienceHIPAA Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Appointment SchedulingInsurance Eligibility VerificationCopayment CollectionDocumentation of Patient EncountersCall Center ExperienceMS Office ProficiencyTime ManagementTask Prioritization

Soft Skills

Excellent Communication SkillsAbility to MultitaskCollaborative TeamworkProblem-Solving

Tools & Technologies

Electronic Health Records (EHR) SystemsMS OfficeEmailInternet Research

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

HIPAAOSHAPatient Support RepresentativeHealthcare OperationsQuality Improvement Initiatives

About the role

Key responsibilities & impact

Greet patients and respond to inquiries by phone
Review and manage recall appointments and no-show/cancellation reports
Route phone calls and answering-service messages appropriately
Register new and existing patients and activate patient files
Collect and record copayments
Provide financial support for claim and billing inquiries
Verify insurance eligibility and communicate benefit limitations
Schedule patient appointments and follow-up visits
Document patient encounters accurately and in detail
Support patients and medical staff as needed
Collaborate with clinical colleagues, management, and staff to ensure efficient practice operations
Follow SOPs and policies, including HIPAA and OSHA requirements
Participate in team meetings and quality improvement initiatives
Promote the organization’s mission, values, ethical standards, and positive work environment
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma or equivalent required
Minimum 1–2 years of customer service experience
Call center experience preferred, but not required
Computer proficiency, including MS Office, Word, Excel, email, and internet research
Knowledge of HIPAA and insurance payors
Medical Receptionist/PSR experience preferred
Experience with electronic health records (EHR) systems preferred, but not required
Excellent written and verbal communication skills
Ability to handle high call volume and know when to escalate issues
Ability to multitask in a fast-paced environment
Time management and task-prioritization skills
Ability to work collaboratively within a team environment
Applicants must be currently authorized to work in the United States on a full-time basis
Hired persons must verify identity and employment eligibility in the United States

Benefits

Comp & perks

401(k) with company match
Generous PTO offering with additional time off for volunteering
Choice of multiple medical insurance plans
Access to Axia providers at little to no cost through Axia’s medical insurance
Axia-paid life insurance
Short-term and long-term disability insurance
Free counseling for colleagues and family members, including parents and parents-in-law
Discounts on hotels, theme parks, gym memberships, and more through the Great Works Perks Program
Dental insurance
Vision insurance
Supplemental life insurance
FSA
HSA with employer contribution
Identity theft insurance
Long-term care insurance
Pet insurance