Axia Women's Health

Call Center Representative

• Greet patients and respond to inquiries by phone
• Review and manage recall appointments and no-show/cancellation reports
• Route calls and answering-service messages to appropriate personnel
• Register new and existing patients and activate patient files
• Collect and record copayments
• Provide financial support regarding claims and billing inquiries
• Verify insurance eligibility and communicate benefit limitations
• Schedule patient appointments and follow-up visits
• Document patient encounters accurately and in detail
• Support patients and medical staff as needed
• Collaborate with clinical colleagues, management, and staff to ensure efficient practice operations
• Ensure compliance with SOPs, HIPAA, OSHA, and practice policies
• Participate in team meetings and quality improvement initiatives
• Uphold the organization's mission, values, ethical standards, and professionalism
• Contribute to a positive work environment
• Perform other duties as assigned

Patient Scheduler – Call Center

• Develop and execute a multi-year payor strategy across commercial, Medicare Advantage, and Medicaid managed care plans
• Lead contracting on behalf of affiliated professional corporations within the MSO model
• Assess market dynamics, payor behavior, and competitive positioning to set contracting priorities
• Lead negotiations, renewals, and amendments of fee-for-service agreements
• Improve rates, strengthen contract terms, and reduce administrative burden
• Build contract strategies for professional, imaging, and laboratory fee schedules
• Address prior authorization, site-of-service, and ancillary billing terms
• Manage escalations, disputes, and termination strategy
• Monitor contract compliance, identify underpayments, and reduce reimbursement leakage with Revenue Cycle and Finance
• Design, negotiate, and expand value-based care arrangements and alternative payment models
• Model financial and operational impact of proposed arrangements and recommend structures
• Track quality, utilization, and cost benchmarks and capture earned incentives
• Structure payor arrangements for new markets and service lines
• Build relationships with health plan leadership in current and expansion markets
• Lead payor diligence for prospective practice acquisitions and affiliations
• Review contracts, rate benchmarks, assignment and change-of-control provisions, and reimbursement risks
• Guide payor onboarding of newly affiliated practices
• Provide reimbursement assumptions and synergy estimates for deal modeling and integration planning
• Maintain payor performance scorecards covering rates, contract profitability, VBC performance, and denial trends
• Present findings and recommendations to the Chief Growth Officer, executive leadership, physician leadership, and the Board
• Monitor federal and state reimbursement policy, CMS rulemaking, and payor policy changes
• Advise on business implications
• Manage a small team supporting contracting and payor analytics
• Report to the Chief Growth Officer and serve as a strategic advisor to executive leadership, Finance, Revenue Cycle, Operations, and physician leaders

SVP, Payor Strategy

• Greet patients and respond to inquiries by phone
• Review and manage recall appointments and no-show/cancellation reports
• Route phone calls and answering-service messages appropriately
• Register new and existing patients and activate patient files
• Collect and record copayments
• Provide financial support for claim and billing inquiries
• Verify insurance eligibility and communicate benefit limitations
• Schedule patient appointments and follow-up visits
• Document patient encounters accurately and in detail
• Support patients and medical staff as needed
• Collaborate with clinical colleagues, management, and staff to ensure efficient practice operations
• Comply with SOPs, HIPAA, OSHA, and practice policies
• Participate in team meetings and quality improvement initiatives
• Uphold the organization’s mission, values, ethical standards, and professionalism
• Perform other duties as assigned