Patient Scheduler – Call Center

Axia Women's Health

. Greet patients and respond to inquiries by phone .

Posted 9/15/2026full-timeRemote • New Jersey • United StatesJunior💰 $18 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in patient registration, appointment scheduling, and insurance verification while ensuring compliance with HIPAA and practice policies. Exhibits strong communication and multitasking abilities in a fast-paced healthcare environment.

Highest-signal resume keywords

Patient RegistrationInsurance VerificationElectronic Health Records (EHR)Customer Service ExperienceHIPAA Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Appointment SchedulingInsurance Eligibility VerificationCopayment CollectionDocumentation of Patient EncountersCall Handling

Soft Skills

Excellent Communication SkillsCompassionate AttitudeTime ManagementAttention to DetailCollaboration Skills

Tools & Technologies

MS OfficeWordExcelEmailInternet Research

Industry Keywords

HIPAAOSHAMedical ReceptionistCall Center ExperienceQuality Improvement Initiatives

About the role

Key responsibilities & impact

Greet patients and respond to inquiries by phone
Review and manage recall appointments and no-show/cancellation reports
Route phone calls and answering-service messages appropriately
Register new and existing patients and activate patient files
Collect and record copayments
Provide financial support for claim and billing inquiries
Verify insurance eligibility and communicate benefit limitations
Schedule patient appointments and follow-up visits
Document patient encounters accurately and in detail
Support patients and medical staff as needed
Collaborate with clinical colleagues, management, and staff to ensure efficient practice operations
Comply with SOPs, HIPAA, OSHA, and practice policies
Participate in team meetings and quality improvement initiatives
Uphold the organization’s mission, values, ethical standards, and professionalism
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma or equivalent required
Minimum 1-2 years of customer service experience
Call Center experience preferred, but not required
Computer proficiency, including MS Office, Word, Excel, email and internet research
Knowledge of HIPAA and Insurance Payors
Medical Receptionist/PSR experience preferred
Experience with electronic health records (EHR) systems preferred, but not required
Applicants must be currently authorized to work in the United States on a full-time basis
Ability to handle high call volume and know when to escalate issues
Ability to multitask and work in a fast-paced environment
Excellent written and verbal communication skills
Compassionate and empathetic attitude towards patients
Time management, prioritization, attention to detail, self-motivation, productivity, adaptability, and collaboration skills

Benefits

Comp & perks

Full time benefit-eligibility beginning the first of the month after hire
Immediate 401(k) matching contribution with no vesting period
Generous PTO offering with additional time off for volunteering
Choice of multiple medical insurance plans to best meet your needs
Access to Axia providers at little to no cost through Axia’s medical insurance
Axia-paid life insurance
Short term and long term disability
Free counseling for colleagues and family members, including parents and parents-in-law
Access to discount on Hotels, Theme Parks, Gym Memberships, and more through the Great Works Perks Program
Additional insurance options including dental, vision, supplemental life insurance, FSA, HSA w/ employer contribution, identity theft, long term care, pet insurance and more!