Patient Scheduler – Call Center

Axia Women's Health

. Greet patients and respond to inquiries by phone .

Posted 10/2/2026full-timeRemote • United StatesJunior💰 $18 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in patient registration, appointment scheduling, and insurance verification while ensuring compliance with HIPAA and practice policies. Exhibits strong communication skills and the ability to multitask effectively in a fast-paced environment.

Highest-signal resume keywords

Patient RegistrationInsurance VerificationElectronic Health Records (EHR)Customer Service ExperienceHIPAA Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient SchedulingClaims SupportData EntryAppointment ManagementInsurance Eligibility Verification

Soft Skills

Communication SkillsCompassionate AttitudeTime ManagementCollaborationAdaptability

Tools & Technologies

MS OfficeWordExcelEmailInternet Research

Industry Keywords

Medical ReceptionistCall Center ExperienceSOP ComplianceOSHA ComplianceQuality Improvement Initiatives

About the role

Key responsibilities & impact

Greet patients and respond to inquiries by phone
Review and manage recall appointments and no-show/cancellation reports
Route calls and answering-service messages to appropriate personnel
Register new and existing patients and activate patient files
Collect and record copayments
Provide financial support regarding claims and billing inquiries
Verify insurance eligibility and communicate benefit limitations
Schedule patient appointments and follow-up visits
Document patient encounters accurately and in detail
Support patients and medical staff as needed
Collaborate with clinical colleagues, management, and staff to ensure efficient practice operations
Ensure compliance with SOPs, HIPAA, OSHA, and practice policies
Participate in team meetings and quality improvement initiatives
Uphold the organization's mission, values, ethical standards, and professionalism
Contribute to a positive work environment
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma or equivalent required
Minimum 1-2 years of customer service experience
Call Center experience preferred, but not required
Computer proficiency, including MS Office, Word, Excel, email and internet research
Knowledge of HIPAA and Insurance Payors
Medical Receptionist/PSR experience preferred
Experience with electronic health records (EHR) systems preferred, but not required
Excellent written and verbal communication skills
Ability to handle high call volume and escalate issues appropriately
Ability to multitask in a fast-paced environment
Compassionate and empathetic attitude towards patients
Time management and task prioritization skills
Professionalism, collaboration, attention to detail, self-motivation, and productivity in a remote capacity
Proven ability to work collaboratively within a team environment
Adaptability to changing priorities and conditions
Currently authorized to work in the United States on a full-time basis

Benefits

Comp & perks

Full time benefit-eligibility beginning the first of the month after hire
Immediate 401(k) matching contribution with no vesting period
Generous PTO offering with additional time off for volunteering
Choice of multiple medical insurance plans
Access to Axia providers at little to no cost through Axia’s medical insurance
Axia-paid life insurance
Short term and long term disability
Free counseling for colleagues and family members, including parents and parents-in-law
Discounts on Hotels, Theme Parks, Gym Memberships, and more through the Great Works Perks Program
Additional insurance options including dental, vision, supplemental life insurance, FSA, HSA w/ employer contribution, identity theft, long term care, pet insurance and more!