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Claims Manager – Casualty Programs
Axis Communications. Lead a team dedicated to Casualty Programs and TPA Oversight, with emphasis on New York Labor Law .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive claims management expertise with a focus on Casualty Programs and TPA Oversight, including strategic direction, complex coverage analysis, and effective communication with stakeholders. Proven ability to lead teams, mentor talent, and manage litigation processes while ensuring compliance with New York Labor Law.
Highest-signal resume keywords
Claims Management ExperienceLeadership SkillsComplex Coverage AnalysisExcellent Communication SkillsJuris Doctor Preferred
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims InvestigationCoverage AnalysisLitigation ManagementData AnalysisNegotiation SkillsClaims ReportingRisk AssessmentSettlement StrategyKPI FamiliarityClaims Trend Reporting
Soft Skills
Organizational SkillsAnalytical ThinkingMentoringCollaborationInfluencing Skills
Certifications & Qualifications
Valid Licenses by State
Industry Keywords
Casualty ClaimsSpecialty Lines ClaimsNew York Labor LawTPA OversightClaims HandlingArbitration ProcessesTrial ProcessesClaims Management ProcessesVendor ManagementClaims Audits
About the role
Key responsibilities & impact- Lead a team dedicated to Casualty Programs and TPA Oversight, with emphasis on New York Labor Law
- Oversee and directly manage claims, including investigation, analysis, and evaluation of coverage, liability, and damages
- Provide technical advice, training, guidance, and strategic direction to direct reports and TPA/Contractor adjusters
- Recruit, hire, retain, and develop claims talent; create succession plans
- Review claims, determine loss nature and coverage, and guide settlement or disposition strategy
- Serve as lead claims contact for internal and external partners
- Collaborate with Specialty Complex Claims, General Counsel, Litigation Management, and Vendor Management teams
- Escalate coverage issues and recommend outside coverage counsel assignments
- Formulate claims and litigation strategies; assign, direct, and manage outside counsel
- Manage coverage counsel and litigation costs and develop vendor panels
- Communicate with senior executives, brokers, reinsurers, actuaries, underwriters, insureds, and auditors
- Support underwriting inquiries, policy construction and drafting requests, claim trend reporting, data analysis, and risk assessments
- Maintain line-of-business statistics and metrics
- Present large losses and claim trends to underwriters and insureds
- Lead monthly meetings with Program/TPA partners, claim audits, audit wrap-ups, and formal results reporting
- Identify liability and coverage trends and formulate consistent claims-management processes and strategies
- Coach, mentor, provide feedback to, and develop direct reports
- Demonstrate best-in-class claim handling and AXIS values
Requirements
What you’ll need- 5-10+ years of claims management experience in Casualty and/or Specialty Lines Claims
- Demonstrated leadership, organizational, and management skills or experience practicing law as well as claims management
- Experience with directly managed and TPA managed claims
- Ability to influence and collaborate at all organizational levels, internally and externally
- Ability to identify and resolve complex, disputed claims
- Analytical thinking using legal and claims processes
- Ability to balance immediate claim issues with broader portfolio and customer service impacts
- Excellent oral and written communication skills
- Experience handling casualty claims involving a wide variety of loss scenarios
- Experience reporting and presenting to senior management
- In-depth knowledge of claims, litigation, arbitration, and trial processes
- Excellent analytical, investigative, and negotiating skills
- Complex coverage analysis experience
- Confidence in coverage, evaluation, and reserving
- Excellent writing and editing skills
- Solid negotiation and settlement skills
- Supervisory experience providing direction and authority to adjusters
- Valid licenses by state as required
- Willingness to travel for team management, court proceedings, mediations, and settlement
- Juris Doctor preferred
- Familiarity with KPI, data, and metrics is a plus
Benefits
Comp & perks- Hybrid work model
- Career growth opportunities and professional development
- Social impact initiatives
- Medical plans for you and your family
- Health and wellness programs
- Retirement plans
- Tuition reimbursement
- Paid vacation
- Competitive target incentive compensation based on overall corporate and individual performance