Claims Manager – Primary Casualty

Axis Communications

. Lead and develop a team of claims professionals handling a diverse portfolio of Primary Casualty claims .

Posted 10/9/2026full-timeUnited StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive expertise in Primary Casualty claims management, including coverage analysis, litigation strategy, and settlement practices. Proven ability to lead and develop teams while maintaining strong relationships with various stakeholders and ensuring compliance with industry standards.

Highest-signal resume keywords

Primary Casualty Claims ExperienceLeadership and Team OversightComplex Casualty Coverage AnalysisLitigation Management and StrategyExcellent Communication Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims InvestigationCoverage AnalysisLitigation StrategyNegotiationSettlement PracticesReservingClaims DocumentationData AnalysisPortfolio ReportingClaims KPIs

Soft Skills

LeadershipOrganizational SkillsDecision-MakingAnalytical SkillsCoaching and Development

Certifications & Qualifications

Valid Adjuster Licenses

Industry Keywords

General LiabilityCommercial AutoGaragekeepersClaims ManagementTPA ManagementMediationTrialArbitrationClaims AuditsRisk Assessments

About the role

Key responsibilities & impact

Lead and develop a team of claims professionals handling a diverse portfolio of Primary Casualty claims
Oversee investigation, coverage analysis, liability and damages evaluation, reserving, and resolution of Primary Casualty claims
Provide technical direction, training, and guidance to direct reports and TPA or contractor adjusters
Review General Liability, Commercial Auto, Garagekeepers, and other casualty claims
Ensure prompt coverage analysis and appropriate coverage communications
Formulate claim and litigation strategies and direct outside counsel through pleadings, discovery, expert work, motions, mediation, trial, and appeal
Drive early resolution and effective settlement strategies while maintaining reserve discipline
Manage defense, expert, and other claim-related expenses with Litigation Management and Vendor Management
Coach and develop claims professionals through feedback, workload oversight, technical development, performance management, and succession planning
Recruit, retain, and develop talent while promoting consistent claim practices and accountability
Maintain relationships with insureds, brokers, underwriters, reinsurers, actuaries, auditors, counsel, TPAs, and other partners
Partner with Underwriting on policy interpretation, claim trends, account concerns, risk assessments, and information requests
Monitor portfolio trends, emerging exposures, severity drivers, and operational issues
Maintain accurate claim documentation and line-of-business metrics and deliver reporting to senior management and business partners
Lead and participate in large-loss reviews, stewardship meetings, claim audits, audit closeouts, and presentations
Collaborate with Specialty Complex Claims, Legal, Compliance, Human Resources, and other functions
Perform other duties as assigned

Requirements

What you’ll need

7-10+ years of progressively responsible casualty claims experience
Leadership or material team oversight experience
Primary Casualty claims experience required
Demonstrated leadership, organizational, and people-management capability
Experience supervising directly handled and TPA-managed claims
Ability to evaluate and resolve complex and disputed casualty claims
Strong knowledge of Primary Casualty coverage, claim investigation, litigation, trial, arbitration, mediation, reserving, negotiation, and settlement practices
Ability to balance immediate file strategy with broader portfolio, underwriting, customer, operational, and reputational considerations
Excellent written and oral communication skills
Strong analytical, investigative, negotiation, decision-making, and execution skills
Independent judgment in coverage, liability, damages, reserving, litigation strategy, and settlement evaluation
Bachelor’s degree required
Complex casualty coverage analysis and claim strategy experience
General Liability, Commercial Auto, and Garagekeepers coverage and claim-handling experience
Experience managing litigated claims, defense counsel, mediations, trials, and significant settlement negotiations
Experience with evaluation, reserving, authority recommendations, and written claim documentation
Writing, editing, negotiation, and presentation skills
Experience providing direction, authority, and technical coaching to claims professionals and TPAs
Working knowledge of claims KPIs, data, metrics, and portfolio reporting
Valid adjuster licenses as required by state law, with additional licenses obtained and maintained as needed

Benefits

Comp & perks

Competitive target incentive compensation based on overall corporate and individual performance
Comprehensive and competitive benefits package
Medical plans for you and your family
Health and wellness programs
Retirement plans
Tuition reimbursement
Paid vacation
Travel associated with team meetings, court proceedings, mediations, trials, stewardship meetings, and settlement conferences